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History & Values

We're Community Trust, and we aren't your typical financial institution.

Whether you’re looking for a mortgage, a safe place for your savings or a registered investment account, you can count on us to find creative solutions to suit your needs.

A privately held Canadian company in operation since 1975, Community Trust Company (Community Trust) offers a wide range of financial and trustee services to individuals and corporate entities across Canada.

In 2019, Community Trust was acquired by Questrade Financial Group (QFG), one of Canada’s leading FinTech companies, and proudly continues to offer its book of products and services as a QFG subsidiary.

Quick Facts about Community Trust:

  • A flexible alternative to larger, more traditional financial institutions
  • Regulated by the Office of the Superintendent of Financial Institutions (OSFI)
  • Member of the Canada Deposits Insurance Corporation (CDIC)
Core Values

Trust is deeply embedded in everything we do. It’s not only part of our name, it’s in our DNA. We understand that the trust our clients put in us must be earned. We rely upon, and put trust in each other, our suppliers, and our business partners. We stand behind our name – Community Trust. And, we strive to base all of our relationships on honesty, respect, fairness and a commitment to support each other.

Together as a team, we succeed. We value the contribution and expertise of our colleagues, and thrive on an entrepreneurial spirit that fosters creativity and innovation within our organization. We collaborate to achieve the best possible outcomes for the mutual benefit of our customers, brokers and all stakeholders. We share best practices and learn from each other. We keep an open mind and respect the diverse individual contributions of our fellow employees. We strive to have fun along the way and always take time to celebrate our successes.

We set the highest ethical and professional standards for ourselves, and administer our daily work and financial transactions in full compliance with all federal and provincial regulatory bodies. We take responsibility for our actions. We respect and are committed to our community roots, while at the same time, we look to the future, embracing change, diversity and growth.

Responsiveness is a measure of performance that we value internally and externally. We pride ourselves on listening to, and understanding the needs of our clients, shareholders, business partners, and other stakeholders, thereby delivering the most timely and effective response possible. We are also committed to supporting our fellow teammates with the quickest possible turnaround time, to support the success of their individual and team initiatives.