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Careers

Our continued success depends on our people.

At Community Trust, you’ll discover a workplace that’s built to support you and the growth of your career. A fast-paced, growing, niche financial institution, we offer a collegial and friendly environment – one that promotes collaboration throughout the organization. We take pride in the foundation of our diverse culture, which is deeply rooted in core values that reflect a commitment to each other and the people we serve. Guided by a well-respected leadership team, Community Trust takes pride in being a flexible alternative to larger, traditional financial institutions since 1975.

When you join Community Trust, you’re joining a Company that takes pride in showing its employees that their expertise is valued. We work as a team, so you’ll be sure to have a group of like-minded co-workers who will be right there to help, challenge and motivate you. You will be encouraged to share your great ideas while discovering opportunities for self-development and continuous learning.

Our Merit

Our team is committed to keeping employees engaged, inspired, driven and appreciated. But don’t just take our word for it. Check out what other people think Community Trust is doing well:

Canada’s Best Employer for Recent Graduates

Canada’s Top Small & Medium Employers

Current Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Business Development Manager
Position Description

MANDATE:

Reporting to the Director, National Sales, the Business Development Manager is responsible for developing new business opportunities, supporting assigned Accounts and achieving stated goals and objectives in support of the Residential Lending department. This role will be responsible for successfully contributing to the overall portfolio growth and maximizing profitability in an entrepreneurial environment focused on service and operational excellence. This role is results driven, competitive and exemplifies the spirit of a team player.

ACCOUNTIBILITIES:

  • Develop and execute effective business development strategies and successfully contribute to the department’s business plan.
  • Develop sales strategies to increase market share, analyze opportunities and create plans to maintain continuity, and achieve growth and sales objectives.
  • Collaborate with the Investment Services BDM to leverage and maximize cross-departmental sales opportunities.
  • Partner with Residential Lending Operations team to support and service partners within assigned territories.
  • Generate a target list of potential broker and partner relationships, developing customized strategies to successfully translate the leads into net new business.
  • Develop and foster broker and partner relationships while always maintaining the highest level of professionalism and service standards.
  • Balance strong problem solving and decision-making abilities while meeting performance targets and maintaining effective internal and external relationships.
  • Maintain a strong sales funnel with focus on activity to ensure continuous sales and growth goals are met.
  • Track, analyze and report key pipeline, opportunity, forecast and sales productivity metrics.
  • Prepare a variety of reports (including visit summaries, closings, competition offerings and goals vs results).
  • Actively participate in business development events, tradeshows and presentations as required.
  • Identify and research new product and service opportunities that complement existing and align with the company’s strategic objectives.
  • Together with the Marketing and Brand Management team, participate in the update of existing and creation of new broker communications including collateral materials, email content and innovative promotions.
  • Maintain up-to-date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS:

  • Minimum of 5 years’ experience in the full sales cycle process.
  • Minimum of 2 years related experience in alternative lending.
  • Post-Secondary Education preferred.
  • Proven track record in meeting and exceeding established sales targets.
  • Excellent presentation skills.
  •  Superior interpersonal and relationship building skills.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point) and familiarity with the internet and related applications as tools for conducting research.
  • Demonstrates strong negotiation, planning, organizational and time management skills
  • Solid written and verbal business communication skills.
  • Capable of handling multiple tasks and meeting stringent deadlines.
  • Tactful, diplomatic and politely persistent.
  • Results oriented and a high achiever.
  • Reliable, consistent and disciplined.
  • Highest level of integrity.
  • Self-motivated, confident and capable of working both independently and in a team environment.
  • Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
  • Establish and build on healthy working relationships with your team and peers.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Business Development Manager (Vancouver)
Position Description

MANDATE:

Reporting to the Director, National Sales, the Business Development Manager is responsible for developing new business opportunities in the Vancouver area, supporting assigned Accounts and achieving stated goals and objectives in support of the Residential Lending department. This role will be responsible for successfully contributing to the overall portfolio growth and maximizing profitability in an entrepreneurial environment focused on service and operational excellence. This role is results driven, competitive and exemplifies the spirit of a team player.

 

ACCOUNTIBILITIES:

  • Develop and execute effective business development strategies and successfully contribute to the department’s business plan.
  • Develop sales strategies to increase market share in Vancouver, analyze opportunities and create plans to maintain continuity, and achieve growth and sales objectives.
  • Collaborate with the Investment Services BDM to leverage and maximize cross-departmental sales opportunities.
  • Partner with Residential Lending Operations team to support and service partners within assigned territories.
  • Generate a target list of potential broker and partner relationships, developing customized strategies to successfully translate the leads into net new business.
  • Develop and foster broker and partner relationships while always maintaining the highest level of professionalism and service standards.
  • Balance strong problem solving and decision-making abilities while meeting performance targets and maintaining effective internal and external relationships.
  • Maintain a strong sales funnel with focus on activity to ensure continuous sales and growth goals are met.
  • Track, analyze and report key pipeline, opportunity, forecast and sales productivity metrics.
  • Prepare a variety of reports (including visit summaries, closings, competition offerings and goals vs results).
  • Actively participate in business development events, tradeshows and presentations as required.
  • Identify and research new product and service opportunities that complement existing and align with the company’s strategic objectives.
  • Together with the Marketing and Brand Management team, participate in the update of existing and creation of new broker communications including collateral materials, email content and innovative promotions.
  • Maintain up-to-date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

 

KNOWLEDGE & SKILLS:

  • Minimum of 5 years’ experience in the full sales cycle process.
  • Minimum of 2 years related experience in alternative lending.
  • Post-Secondary Education preferred.
  • Proven track record in meeting and exceeding established sales targets.
  • Excellent presentation skills.
  •  Superior interpersonal and relationship building skills.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point) and familiarity with the internet and related applications as tools for conducting research.
  • Demonstrates strong negotiation, planning, organizational and time management skills
  • Solid written and verbal business communication skills.
  • Capable of handling multiple tasks and meeting stringent deadlines.
  • Tactful, diplomatic and politely persistent.
  • Results oriented and a high achiever.
  • Reliable, consistent and disciplined.
  • Highest level of integrity.
  • Self-motivated, confident and capable of working both independently and in a team environment.
  • Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
  • Establish and build on healthy working relationships with your team and peers.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Commercial Servicing Analyst
Position Description

MANDATE:

Reporting to the Director, Mortgage Servicing, the Commercial Servicing Analyst will be the key point of contact for all servicing matters relating to commercial loans held on behalf of investors including both conventional and Canada Mortgage Housing Corporation (CMHC) insured loans. The individual, with the assistance of the Mortgage Servicing team, will serve as a liaison between borrowers and investors to ensure appropriate loan management and delivery of documents and loan renewals, as necessary. CMHC loans held on behalf of investors will require additional administration wherein the individual will be required to complete annual credit reviews, property inspections, and ensure adherence to any specific requirements of the CMHC certificate.

This role will be responsible for co-ordinating and facilitating the credit review of loans being offered for inclusion in the Canada Mortgage Bond (CMB) program. This will require an audit and review of externally prepared credit presentations to confirm the appropriateness of the investment. The individual will also be responsible for the review and approval of post CMB funding requests and inquiries.

 

ACCOUNTABILTIES:

  • For commercial loans serviced by CTC, liaison between borrowers and investors to facilitate with the investor’s ability to review and renew loans. This includes collecting information from borrowers to be delivered to investors for the investor’s own analysis and adjudication as it may pertain to annual reviews, loan renewals or other matters.
  • Convey renewal terms (or other matters) as approved by the investors to borrowers and with a view to finalizing documentations, including renewal documents, on the investor’s behalf.
  • For CMHC loans serviced by CTC, liaison with borrowers and investors to ensure appropriate file administration, including completing annual reviews and property inspections, with special attention to ensuring property operations adhere to conditions of the CMHC certificate of insurance. This may include the administering of reserve accounts including the review of draw requests to ensure the use of funds is in accordance with CMHC requirements and conditions.
  • Review of all financial information received from the borrower’s, comparing to previous underwriting, to determine if any request for change to the mortgage is supported with back-up. If the loan is in the Special Handling Department, complete reports and provide input to reports, required by SHC.
  • Prepare and send monthly remittances to investors.
  • Complete annual reviews on loans within CTC’s portfolio.
  • Serve as the key point of contact in coordinating and completing full credit reviews and audits of potential investment pools being offered for inclusion in the CMB Program. CMB credit audits will include a review of externally prepared underwriting presentation and supporting documentation to ensure appropriate underwriting methodology and conclusions, with specific attention to confirm lending metrics align with both CMHC standards and CTC’s own internal lending policies.
  • Manage all post funding requests relating to loans held via the CMB Program, including the review and approval of undertaking fulfillment, as well as requests for consent to additional financing, assumptions and other items as may be required.

 

KNOWLEDGE & SKILLS:

  • 3-5 years of experience in commercial real estate lending with a focus on multi-family / CMHC underwriting.
  • A keen understanding of commercial credit and risk with demonstrated ability to issue sound judgment when reviewing and considering files.
  • A comprehensive understanding of valuation and underwriting methodology to facilitate annual reviews of CMHC loans being serviced by CTC, or any loans remaining on CTC’s book.
  • A firm understanding of CMHC requirements in relation to both the CMB program and the servicing and administration of CMHC insured loans.
  • Experience in commercial mortgage renewals including drafting renewal letter, refreshing AML, and legal documentation as may be required.
  • Intermediate knowledge of Microsoft Word, Excel and other related applications.
  • Strong analytical skills and a keen eye for detail.
  • Able to work with and handle multiple competing priorities to meet deadlines.
  • Able to recognize and appropriately handle sensitive and confidential personal information.
  • Demonstrated superior planning, organizational and time-management skills.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Credit Quality Assurance Specialist
Position Description

MANDATE:

The Credit Quality Assurance Specialist is responsible for reviewing residential mortgages either in advance of funding or at maturity to confirm that the loans are assessed in a manner that is consistent with compliance, risk and credit management by ensuring full adherence to CTC’s policies, procedures, default insurer and regulatory requirements. This role will also participate in reviewing and approving residential mortgages for the bulk purchase and loan sale programs. The Credit Quality Assurance Specialist will foster an environment of support and guidance while maintaining oversight of the approval processes in an environment focused on operational and service excellence.

ACCOUNTABILITIES:

  • Foster a resilient workplace and culture that is aligned with the company’s core values of trust, integrity, collaboration and responsiveness.
  • Maintain a comprehensive understanding of CTC’s policies, procedures and regulatory requirements.
  • Maintain effective compliance, risk management and risk controls in the residential mortgages business portfolio, either in advance of funding or at maturity, by exercising consistent, objective and sound credit reviews in accordance with risk appetites, policies and procedures.
  • Ensure KYC, AML and EDD procedures and documentation are fully compliant.
  • Ensure approval decisions are in accordance with sound credit-granting principles and within designated lending limits.
  • Provide the tools, support and guidance that the underwriters and mortgage officers need to be successful.
  • Commit to the timely completion of file reviews in support of superior customer engagement to both borrowers and brokers.
  • Maintain key internal relationships with Residential Lending, Mortgage Retention, Credit Risk and Compliance.
  • Review appraisals to confirm the report meets policy standards.
  • Confirm that the property is suitable security for the loan under consideration.
  • Ensure notes adequately explain the basis of the lending recommendation.
  • Confirm accuracy of data inputs including loan types, security codes, exceptions and risk gradings.
  • Review mortgages in support of the bulk purchase and loan sale programs.
  • Review existing mortgages prior to maturity.
  • Provide constructive quality assurance and performance tracking statistics.
  • Identify policy and procedures gaps or updates.
  • Continuously identify best practice opportunities such as process improvements, policy & procedure changes, elimination of redundancies, system changes and/or reporting needs.
  • Participate in or lead various projects in support of business plan and/or best practice plan initiatives.

KNOWLEDGE & SKILLS:

  • Minimum 5+ years combined experience in an underwriting or credit manager role within a regulated, residential alternative lending environment.
  • Thorough knowledge of residential mortgage underwriting practices including property valuation reviews, income documentation requirements and supporting operational processes.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Strong working knowledge of KYC and AML/ATF required.
  • Sound analytical thinking, planning, prioritizing, and executing skills.
  • Experience in report preparation and presentation using Microsoft office applications.
  • Ability to work under pressure through fluctuating volume periods.
  • A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills.
  • Exceptional interpersonal skills and relationship building skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • Exceptional attention to detail and able to complete tasks with a high degree of accuracy.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Financial Reporting Analyst
Position Description

MANDATE:

Reporting to the Director, Finance, the Financial Reporting Analyst is an integral role in preparing and submitting regulatory reports to Office of Superintendent of Financial Institutions (“OSFI”); assisting with financial statement preparation; and maintaining detailed documentation around processes. The successful candidate must have the ability to independently prioritize, multi-task with minimal supervision and to work cohesively in a team environment to contribute to the success of the organization. The Financial Reporting Analyst will have an expert working knowledge of MS Excel, MS Word and PowerPoint.

 

ACCOUNTABILITIES:

Regulatory Reporting & Analysis

  • Prepare and submit various regulatory reports to OSFI and ensure reporting meets all deadlines.
  • Responsible for reporting requirements under OSFI Liquidity Adequacy Requirements (LAR) and Capital Adequacy Requirements (CAR) guidelines to ensure compliance.
  • Assist Treasury and Risk in reporting RWA, Total assets and Total exposures and other senior management requests, along with the company’s overall reporting to OSFI.
  • Keep abreast of all new and anticipated regulatory changes impacting the company & communicate with key stakeholders and assist in the research, identification of options/alternatives, recommendations & implementation of requirements for the Company by working with the Finance management team & other key internal stakeholders.
  • Design and produce regular and ad-hoc reports, and dashboards for regulators and executive level reviews.
  • Responsible to efficiently and accurately process, plus continuously enhance, the reporting and data management requirements for capital reporting databases.

Financial Reporting & Analysis

  • Produce monthly and quarterly financial statements and review them for completeness and accuracy during the close and present the financial statement package for the management and the accounting team.
  • Perform variance analysis to ensure accuracy and completeness with a constant focus on enhancing the same.
  • Gather relevant data from respective business units and document business requirements.
  • Use reporting tools to build and develop reports for weekly, monthly and quarterly reporting for management and senior-level executives.
  • Continuously improve reporting implementation and adapt to changing technologies.

Database Creation

  • Create and maintain finance and operational metrics database which will be used to support management reporting and ad- hoc projects.
  • Document development and usage of database.
  • Work across business units to refine database and create customized reports.
  • Test programs or databases, correct errors and make necessary modifications to existing databases.
  • Work with Data Engineers to design and manage automated processes using principles that are efficient, well structured, maintainable and easy to understand.

KNOWLEDGE & SKILLS:

  • Post-secondary education in Business Administration, Accounting and Finance, Commerce or a related field.
  • Knowledge of regulatory reporting requirements in financial institutions
  • Expert MS Excel skills (VLOOKUP, MATCH, INDEX, PIVOT tables and charts)
  • Proficient with MS Word and PowerPoint.
  • Familiarity with reporting tools (Power BI or similar reporting tools) is an asset.
  • Strong written and oral communication skills.
  • Ability to maintain a high level of accuracy and attention to detail.
  • Ability to work efficiently and to meet deadlines.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Internal Business Development Associate
Position Description

MANDATE:

Reporting to the Director, National Sales, the Internal Business Development Associate is responsible for developing new business opportunities in the Vancouver area and achieving stated goals and objectives in support of the Residential Lending department. This role will be responsible for successfully contributing to the overall portfolio growth and maximizing profitability in an entrepreneurial environment focused on service and operational excellence. This role is results driven, competitive and exemplifies the spirit of a team player.

 

ACCOUNTIBILITIES:

  • Develop and execute effective business development strategies and successfully contribute to the
  • department’s business plan through proactive calls management
  • Collaborate with the Investment Services BDM & Business Development Managers to leverage and maximize cross-departmental sales opportunities.
  • Partner with Residential Lending Operations team to support and service partners within assigned Analyze and identify opportunities using reports to support growth
  • Support Residential Lending Operations in following up on outstanding commitments.
  • Partner with non-assigned brokers and partners for escalations and problem resolution
  • Identify a list of potential broker and partner relationships and providing personal support to help improve and deepen the relationship.
  • Develop and foster broker and partner relationships while always maintaining the highest level of professionalism and service standards.
  • Balance strong problem solving and decision-making abilities while meeting performance targets and maintaining effective internal and external relationships.
  • Actively participate in business development events, tradeshows and presentations as required.
  • Together with the Marketing and Brand Management team, participate in the update of existing and creation of new broker communications including collateral materials, email content and innovative promotions.
  • Maintain up-to-date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures

 

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience in alternative lending.
  • Post-Secondary Education preferred.
  • Proven track record in meeting and exceeding established sales targets.
  • Excellent presentation skills
  • Superior interpersonal and relationship building skills.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point) and familiarity with the internet and related applications as tools for conducting research.
  • Demonstrates strong negotiation, planning, organizational and time management skills
  • Solid written and verbal business communication skills.
  • Capable of handling multiple tasks and meeting stringent deadlines.
  • Tactful, diplomatic and politely persistent.
  • Results oriented and a high achiever.
  • Reliable, consistent and disciplined.
  • Highest level of integrity.
  • Self-motivated, confident and capable of working both independently and in a team environment.
  • Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
  • Establish and build on healthy working relationships with your team and peers.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Manager, Marketing
Position Description

MANDATE:

The Marketing Manager will be accountable for developing the annual marketing and communications strategy for all of Community Trust’s lines of business as well as the execution of all marketing activities to support ongoing business objectives. This role is also responsible for managing a cross-functional marketing team and will be accountable for the development of overall campaign and content creation to support the company’s acquisition, retention and expansion efforts.

ACCOUNTABILITIES:

  • Manage and execute Community Trust’s marketing and communications strategy for all lines of businesses.
  • Lead day-to-day marketing and communications efforts, including content creation, writing and editing, publishing of digital advertising, web content updates, social media posts, and email marketing.
  • Provide creative direction for all advertising and collateral in adherence with brand identity style guide. This includes designing all graphics and writing copy for web banners, the annual advertising campaign (ideation, copy, design, implementation across digital and print mediums), and collateral (handouts, pitch book, event collateral, etc.).
  • Design and implement content strategies, create relevant content, and maximize engagement and growth with business partners.
  • Manage CTC’s email communication strategies, including building and managing automations, managing segmentations and campaigns, and editing and guiding e-communications (supported by coordinator) with emphasis on consistent brand and voice application.
  • Oversee the Marketing Coordinator and Events Coordinator in the execution of sponsorship, hosted events, industry events, internal communications, web updates/management and social media.
  • Lead marketing campaigns from idea to execution and measurement, including creating key performance indicators and analyzing and reporting on the effectiveness of each campaign.
  • Work closely with business partners to define key objectives and develop marketing strategies and tactics to support their business plans.
  • Lead and manage ad hoc special projects as needed.
  • Review business objectives and metrics to develop online marketing metrics to measure the impact of marketing plans and campaigns on business unit success.
  • Implement and evaluate targeted online and email marketing plans which support the strategy and success of the business.

KNOWLEDGE & SKILLS:

  • Post-secondary education required
  • 5+ years’ experience in marketing/brand management
  • Knowledge of financial services industry preferred
  • Strong Knowledge of Adobe software (especially Photoshop, Illustrator and Indesign)
  • Experience in Pardot and Salesforce preferred
  • In-depth knowledge and understanding of online community platforms and best practices, with a passion for staying current on communications, social and content marketing trends.
  • Proficiency with social media channels as they relate to brand communication.
  • Excellent writing, editing and interpersonal skills
  • Good organizational and time-management skills
  • Ability to work with clients/contractors in a professional manner.
  • Excellent project management, problem solving, and decision making skills;
  • Excellent oral and verbal communication skills
  • Strong presentation skills

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Manager, Vendor and Change Management
Position Description

MANDATE:

Reporting to the Chief Risk Officer, the Manager, Vendor and Change Management will be responsible for numerous activities related to Vendor and Change Management. These activities will support Community Trust Company’s compliance with OSFI regulatory requirements outlines in guidelines B-10 and E-21.

ACCOUNTABILITIES:

Vendor/Outsourcing Related:

  • Managing and maintaining data integrity of third-party questionnaire responses (including contract information) throughout the Vendor Lifecycle
  • Create and complete management reports and related action items
  • Be responsible for ensuring vendor governance activities are occurring in line with policy requirement.
  • Coordinate and meet with vendors to conduct control testing and on-site reviews to determine vendor performance.
  • Onboarding / offboarding of vendors from a centralized VMC perspective.
  • Coordinate and meet with vendor relationship owners to complete annual reviews
  • Developing & demonstrating SME level knowledge on Outsourcing regulatory requirements
  • Provide training to a variety of internal stakeholders involved in the Vendor Management Process at CTC
  • Determine and implement appropriate process improvements required at CTC.
  • Maintain on-going list of third – party vendors arrangements to ensure tracking for (i) vendor concentration (ii) reliance on vendors for critical activities (iii) costs (iv) services
  • Sundry duties as assigned.

Change Management Related:

  • Assist in enhancing and managing CTC’s OSFI compliant Change Management Program.
  • Coordinate the completion of Project Risk Assessments, and Post Implementation reviews.
  • Develop, enhance, complete Change Management reporting to senior management.
  • Sundry duties as assigned.

KNOWLEDGE & SKILLS:

  • Minimum 1-2 years of Vendor/Change Management experience at OSFI regulated institution
  • Strong demonstrated analytical and logical thinking
  • Experience in vendor management
  • Strong working knowledge of OFSI regulations required
  • Ability to multitask and to work under pressure
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Manager, Residential Lending
Position Description

MANDATE:

The Manager, Residential Lending is responsible for leading a team of Underwriters and Mortgage Officers in an environment focused on service and operational excellence. The position plays an important role in the compliance, risk and credit management of the business by ensuring full adherence to CTC’s policies, procedures and regulatory requirements. This role is responsible for team development and ensuring goals are met which, in turn, successfully contributes to the overall corporate results.

ACCOUNTABILITIES:

Managerial Leadership

  • Champion and emanate our mission: WE CARE deeply about helping Canadians and each other.
  • Foster a resilient workplace and culture that is aligned with Community Trust’s vision and values
  • Inspire and motivate direct reports to do their best; provide creative thought leadership while also listening, engaging others to participate and promoting innovation across the organization.
  • Lead by example by performing at high levels across all competencies.
  • Effectively manage performance, including the establishment of clear goals and expectations, coach team members with candid and regular feedback.
  • Effectively manage talent, including careful assessments and evaluations of team members, hold effective career conversations, determine optimal training and recruit and develop a talented and diverse team.
  • Optimize teamwork by articulating how team members work collaboratively to fulfill program, department and corporate objectives while consistently make time for team building and development.

Business Operations

  • Provide the effective leadership, oversight, tools and support that the Underwriters and Mortgage Officers need to be successful with the day-to-day operations.
  • Work in collaboration with the team to closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
  • Responsible for consistent adherence to predetermined Service Level Agreements.
  • Together with the Credit Managers, support effective compliance, risk management and risk controls in the origination of the residential mortgage business portfolio by exercising consistent, objective and sound credit decisions in accordance with risk appetites, policies and procedures.
  • Conduct analysis on declined and cancelled deals to identify trends and recommend solutions to minimize lost opportunities.
  • Review and decision mortgage applications recommended by staff for completeness and accuracy to ensure compliance with all aspects of Community Trust policy, procedures, pricing and risk appetite.
  • Successfully contribute to the Residential Lending results, ensuring that growth and profitability targets are being met.
  • Together with the Director, develop and implement strategies for growth and profit maximizing opportunities.
  • Develop and strengthen a network of mortgage broker relationships.
  • Manage escalations from brokers and CTC Business Development Managers and act as point of contact when necessary.
  • Maintain up to date knowledge of the competition, industry trends and market conditions.
  • Ensure that all records are stored and retained to meet Company standards.
  • Provide effective complaint resolutions as per complaint handling process.
  • Continuously identify and execute best practice process improvements, eliminate redundancies and identify system and/or reporting needs.
  • Ensures, through effective oversight, the proper implementation of policies, procedures and controls pertaining to Residential Mortgage Lending, Anti-Money Laundering, Know Your Client, Privacy, Complaints Handling and Regulatory Compliance Management, as required by regulations.
  • Through coaching and oversight, promotes a strong risk culture by ensuring that the effective implementation of regulatory policies and procedures are embedded in the performance assessment of all staff.

 

KNOWLEDGE & SKILLS:

  • Minimum of 5 years progressive experience in residential lending.
  • Minimum 2 years management experience in the finance industry.
  • University degree in business, economics or related field, is preferred.
  • Established reputation and well respected in the residential mortgage industry.
  • Solid leadership skills, with a focus on mentoring and motivating an employee base of professionals.
  • Strong interpersonal and relationship building skills.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Knowledge of personnel policies, practices, and procedures.
  • Strong attention to detail and able to complete tasks with a high degree of accuracy.
  • High level of integrity, confidentially, and accountability.
  • Sound analytical thinking, planning, prioritizing, and executing skills.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point) familiarity with the internet and related applications as tools for conducting research.
  • Strong focus on service excellence.
  • Solid written and verbal business communication skills.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Mortgage Officer
Position description

MANDATE:

The Mortgage Officer is responsible for successfully supporting overall portfolio growth in an environment focused on operational and service excellence. This role will work with the Residential Mortgage Underwriters to review residential mortgage applications, verify that file and system data is complete, conditions are fulfilled and targets are met all while adhering to service standards and building exceptional third party relationships.

 

ACCOUNTABILITIES:

  • Manage, compile and organize mortgage application information for mortgage loans in accordance with policy and procedures to create a complete package for credit approval.
  • Conduct regular follow-ups with mortgage brokers and clients to collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment.
  • Conduct client interviews in accordance with Know-Your-Client legislation and customer service requirements.
  • Instruct files to FCT and work together with Residential Funding to ensure timely closings. Respond to inquiries in a timely manner to meet service standards and foster positive relationships.
  • Ensure mortgage statuses are accurate and communicated appropriately.
  • Work in collaboration with the Underwriting and Funding teams to ensure targets are being met.
  • Learn the company’s business practices, organizational structure and general policies and procedures.
  • Ensure accurate record keeping – both electronic and paper based, and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

 

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience
  • Post-Secondary Education preferred
  • Demonstrates interpersonal and relationship building skills
  • Demonstrates strong negotiation and sales skills
  • Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Solid written and verbal business communication skills.
  • Exceptional analytical skills and a keen eye for detail.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Mortgage Retention Specialist
Position Description

MANDATE:

The Mortgage Retention Specialist is responsible for managing and completing all aspects of residential mortgage retention including the analysis of renewals, underwriting of refinances and reducing payouts. This role is responsible for maximizing revenue opportunities and successfully contributing to the overall retention targets in an environment focused on operational and service excellence.

 

ACCOUNTABILITIES:

  • Responsible for maintaining key relationships and providing best in class service to all internal and external customers, 3rd parties, brokers, solicitors, investors and partners.
  • Responsible for assisting with the completion of residential mortgage retention activities including the analysis of renewals and underwriting of refinances, negotiating with borrowers, maximizing revenue opportunities and successfully contributing to the overall retention targets.
  • Renew mortgages for Investors/Partners.
  • Handle all enquiries for mortgage information statements, conducting mortgage file reviews when necessary.
  • Review mortgage files where a breach of covenant has been identified and recommend course of action.
  • Contact clients in response to payout requests in an attempt to retain the mortgage.
  • Manage portfolio risk within Corporate Standards.
  • Maintain up to date knowledge of competitors and market conditions.
  • Conduct an annual review on all HELOC’s and action as necessary.
  • Identify and recommend process improvement initiatives.
  • Responsible for testing and assessing new enhancements.
  • Prepare timely reports for review.
  • Ensure accurate record keeping – both electronic and paper based, and ensure that all records are stored and retained to meet Company standards.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

 

KNOWLEDGE & SKILLS:

  • Minimum of 2 years experience with residential retention or underwriting.
  • Experience across various areas of residential mortgage administration and/or servicing is an asset.
  • Underwriting experience is preferred.
  • Post-Secondary Education is preferred.
  • Sound negotiating skills.
  • Demonstrates interpersonal and relationship building skills.
  • Demonstrates effective organizational and time management skills.
  • Demonstrates interpersonal and relationship building skills.
  • Solid written and verbal business communication skills.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Detail oriented with an acute attention to accuracy.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Mortgage Servicing Specialist
Position Description

MANDATE:

This role is responsible for providing best in class service and support to both internal and external clients, third (3rd) party servicers or investors and successfully contributing to the overall servicing targets in an environment focused on operational and service excellence.

ACCOUNTABILITIES:

  • Responsible for maintaining key relationships and providing best in class service to all 3rd parties, investors, brokers and partners.
  • Ensure remittances are posted promptly and liaise with third (3rd) party servicing companies to reconcile all out of order loan payments.
  • Remittances are prepared and sent to all 3rd parties and investors in the agreed upon timelines set out in service agreements
  • Responsible for reviewing system service packs, testing and assessing new enhancements.
  • Perform cash management (bank reconciliations, wire transfers, cash balances, etc.) and liaise with Finance and Treasury to ensure general ledger transactions are accurate for all serviced loans.
  • Prepare and distribute the outstanding checklist reports.
  • Responsible for preparing and producing information statements.
  • Process manual payments as required.
  • Respond to and process all payment frequency &/or date changes.
  • Respond to customer inquiries in a timely manner.
  • Provide back up support for timely remittance of interim, final and supplemental tax installments to all municipalities. Review mortgage tax accounts, ensuring sufficient funds are available and action as necessary.
  • Responsible for the production and distribution of the commercial annual review and maturity reports, together with related correspondence letters.
  • Responsible for maintaining and the organization of all electronic mortgage files
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company requirements.
  • Identify continuous improvement opportunities.
  • Assist with the ongoing maintenance and updating of related procedures.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience.
  • Post-Secondary Education preferred.
  • Demonstrates effective organizational and time management skills.
  • Demonstrates good interpersonal and relationship building skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Detail oriented with an acute attention to accuracy.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Processing Officer
Position Description

MANDATE:

The Processing Officer (“PO”) is responsible for supporting the residential lending team to provide operational and service excellence. The role is accountable for managing documentation flow to ensure clients needs are met through timely turnaround. As a champion of customer service excellence, the PO will impact and contribute to enhancing the client experience with each encounter with Community Trust, thus contributing to the overall success of the department.

ACCOUNTABILITIES:

  • Manage a department e-mail inbox with respect to mortgage related documentation and inquiries within established service standards.
  • Document labelling, sorting, and indexing as per department requirements.
  • Collect and provide effective hand-offs for all documents required to complete customer or partner requirements.
  • Review mortgage documentation to ensure each document is complete and accurate based on Community Trust’s requirements.
  • Complete daily data entry requirements.
  • Be fluent and knowledgeable with all processes and procedures.
  • Communicate with internal contacts to ensure service level standards are met and foster positive relationships
  • Ensure accurate record keeping – both electronic and paper based and to ensure service levels are all recorded are stored.

·      Identify continuous improvement opportunities.

  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE AND SKILLS:

  • Post-secondary education preferred.
  • Proven track record of exceptional customer service capabilities
  • Demonstrates effective organizational and time management skills
  • Demonstrates strong interpersonal and relationship building skills
  • Solid written and verbal business communication skills
  • Strong analytical skills
  • Detail oriented with an acute attention to accuracy

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Residential Mortgage Underwriter
Position Description

Mandate

The Residential Mortgage Underwriter is responsible for successfully contributing to overall portfolio growth and for maximizing profitability in an environment focused on operational and service excellence. This role is responsible for determining the credit worthiness of customers based on established lending criteria, exception management and pricing determinations all while meeting performance targets, ensuring adherence to service standards and building exceptional third party relationships.

Accountabilities

  • Successfully contribute to the Residential Mortgage results, ensuring growth and profitability targets are being met.
  • Develop a network of mortgage brokers and respond to inquiries in a timely manner to meet service standards and foster positive relationships.
  • Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating where appropriate.
  • Issue mortgage commitments with appropriate conditions and follow up with mortgage brokers for sign back.
  • Work in collaboration with the Mortgage Officer to closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
  • Participate in business development activities, tradeshows and presentations as required.
  • Maintain up to date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based, and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

Qualifications Required

  • Minimum of 2 years related experience in alternative lending.
  • Post-Secondary Education preferred.
  • Demonstrates interpersonal and relationship building skills.
  • Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Demonstrates strong negotiation and sales skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Demonstrates effective organizational and time management skills.
  • Solid written and verbal business communication skills.
  • Exceptional analytical skills and a keen eye for detail.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Residential Mortgage Underwriter (Vancouver)
Position Description

MANDATE:

The Residential Mortgage Underwriter is responsible for successfully contributing to overall portfolio growth and maximizing profitability in an environment focused on operational and service excellence. This role is responsible for determining the credit worthiness of customers based on established lending criteria, exception management and pricing determinations all while meeting performance targets, ensuring adherence to service standards and building exceptional third-party relationships.

ACCOUNTABILITIES:

  • Successfully contribute to the Residential Lending results, ensuring service, growth and profitability targets are being met.
  • Respond to inquiries in a timely manner to meet service standards and foster positive mortgage broker relationships.
  • Maintain knowledge of residential mortgage underwriting policies, procedures and products.
  • Negotiate, structure and evaluate mortgage applications according to internal policies.
  • Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating with rationale to support recommendation where appropriate.
  • Issue mortgage commitments with appropriate conditions and follow up with mortgage brokers for sign back.
  • Closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
  • Provide the highest level of internal and external customer service.
  • Participate in business development activities, tradeshows and presentations as required.
  • Maintain up to date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience in residential origination, particularly Alternate Lending.
  • Post-Secondary Education preferred.
  • Demonstrates interpersonal and relationship building skills.
  • Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Demonstrates strong negotiation and sales skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Demonstrates effective organizational and time management skills.
  • Solid written and verbal business communication skills.
  • Exceptional analytical skills and a keen eye for detail.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Senior Legal Counsel (Questrade)
Senior Legal Counsel (Questrade)
Position Description

We’re looking for our next Senior Legal Counsel. Could It Be You?  

Questrade is seeking a driven, ambitious legal professional that demonstrates sound judgment and solid business acumen with a pragmatic and solution-oriented approach to law. Should have legal experience in banking, real estate, and financial services, as well as general corporate/commercial law and expertise in compliance-related matters. Must be responsive and resourceful.

Need more details? Keep reading…  

Responsibilities will include but not be limited to

  • Assessing and managing risk
  • Offering counsel on a variety of legal issue
  • Advising on legal implications or procedures for business development initiatives and strategy planning
  • Advising on contract status, legal risks, and the legal liabilities associated with different deals
  • Keeping up-to-date on changes to legislation, regulations, and relevant legal news
  • Researching and anticipating unique legal issues that could impact the company
  • Reviewing advertising and marketing materials to ensure that they are in compliance with legal requirements
  • Providing training to the company on legal topics

So are YOU our next Senior Legal Counsel? You are if…   

  • You hold a J.D. or LL.B, be licensed to practice law and a member in good standing in any jurisdiction in Canada
  • You have 3-10 years of legal experience in banking and/or mortgage related setting

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Business Development Manager
Business Development Manager (Vancouver)
Commercial Servicing Analyst
Credit Quality Assurance Specialist
Financial Reporting Analyst
Internal Business Development Associate
Manager, Marketing
Manager, Vendor and Change Management
Manager, Residential Lending
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer
Residential Mortgage Underwriter
Residential Mortgage Underwriter (Vancouver)