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Careers

Our continued success depends on our people.

At Community Trust, you’ll discover a workplace that’s built to support you and the growth of your career. A fast-paced, growing, niche financial institution, we offer a collegial and friendly environment – one that promotes collaboration throughout the organization. We take pride in the foundation of our diverse culture, which is deeply rooted in core values that reflect a commitment to each other and the people we serve. Guided by a well-respected leadership team, Community Trust takes pride in being a flexible alternative to larger, traditional financial institutions since 1975.

When you join Community Trust, you’re joining a Company that takes pride in showing its employees that their expertise is valued. We work as a team, so you’ll be sure to have a group of like-minded co-workers who will be right there to help, challenge and motivate you. You will be encouraged to share your great ideas while discovering opportunities for self-development and continuous learning.

Our Merit

Our team is committed to keeping employees engaged, inspired, driven and appreciated. But don’t just take our word for it. Check out what other people think Community Trust is doing well:

Canada’s Best Employer for Recent Graduates

Canada’s Top Small & Medium Employers

Current Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist

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Business Development Manager
Position description

MANDATE:

Reporting to the Director, National Sales, the Business Development Manager is responsible for developing new business opportunities, supporting assigned Accounts and achieving stated goals and objectives in support of the Residential Lending department. This role will be responsible for successfully contributing to the overall portfolio growth and maximizing profitability in an entrepreneurial environment focused on service and operational excellence. This role is results driven, competitive and exemplifies the spirit of a team player.

ACCOUNTIBILITIES:

  • Develop and execute effective business development strategies and successfully contribute to the department’s business plan.
  • Develop sales strategies to increase market share, analyze opportunities and create plans to maintain continuity, and achieve growth and sales objectives.
  • Collaborate with the Investment Services BDM to leverage and maximize cross-departmental sales opportunities.
  • Partner with Residential Lending Operations team to support and service partners within assigned territories.
  • Generate a target list of potential broker and partner relationships, developing customized strategies to successfully translate the leads into net new business.
  • Develop and foster broker and partner relationships while always maintaining the highest level of professionalism and service standards.
  • Balance strong problem solving and decision-making abilities while meeting performance targets and maintaining effective internal and external relationships.
  • Maintain a strong sales funnel with focus on activity to ensure continuous sales and growth goals are met.
  • Track, analyze and report key pipeline, opportunity, forecast and sales productivity metrics.
  • Prepare a variety of reports (including visit summaries, closings, competition offerings and goals vs results).
  • Actively participate in business development events, tradeshows and presentations as required.
  • Identify and research new product and service opportunities that complement existing and align with the company’s strategic objectives.
  • Together with the Marketing and Brand Management team, participate in the update of existing and creation of new broker communications including collateral materials, email content and innovative promotions.
  • Maintain up-to-date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS:

  • Minimum of 5 years’ experience in the full sales cycle process.
  • Minimum of 2 years related experience in alternative lending.
  • Post-Secondary Education preferred.
  • Proven track record in meeting and exceeding established sales targets.
  • Excellent presentation skills.
  •  Superior interpersonal and relationship building skills.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point) and familiarity with the internet and related applications as tools for conducting research.
  • Demonstrates strong negotiation, planning, organizational and time management skills
  • Solid written and verbal business communication skills.
  • Capable of handling multiple tasks and meeting stringent deadlines.
  • Tactful, diplomatic and politely persistent.
  • Results oriented and a high achiever.
  • Reliable, consistent and disciplined.
  • Highest level of integrity.
  • Self-motivated, confident and capable of working both independently and in a team environment.
  • Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
  • Establish and build on healthy working relationships with your team and peers.

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We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Client Services Specialist
Position description

MANDATE:

Reporting to the Manager, Client Service Specialists, the Client Services Specialist (CSS) is responsible for managing new and existing partner and client relationships through being responsive, educated, and attentive to client needs. The CSS will be required to liaise with our back office of the Investment Services department to ensure that client needs are met through a timely turnaround and effective resolution management. As champions of customer service excellence, the CSS will impact and contribute to enhancing the client experience with each encounter with Community Trust, thus contributing to the overall success of the department.

ACCOUNTABILITIES:

  • Provide exceptional customer service to partners and clients with respect to inquiries and responses concerning CTC’s full suite of registered account plan types, including CTC’s Classic and Self-Directed accounts
  • Effectively on-board new Agents/Brokers/Partners including Mortgage Investment Corporations, Mutual Fund Trusts, & Small Businesses in accordance with department policies and procedures
  • Communicate professionally and effectively, both verbally and written with partners and clients regarding CTC’s suite of products
  • Be fluent and knowledgeable with all investment options available to registered accounts
  • Collect and provide effective hand-off for all documents required to complete back-office client account processing of financial and non-financial transactions
  • Respond to and/or investigate all internal and external client inquiries within the department service standards
  • Respond to all inbound calls to the Investment Services department within the established department service standards
  • Monitor and respond to all incoming emails in to the department’s email box within the established department service standards
  • Comply with CTC’s Client Identification policies and procedures
  • Assist clients with CTC’s Online Services
  • Process and deliver client communications including welcome letters, statement of accounts, etc. for all registered investment products
  • Maintain accurate electronic recordkeeping of client accounts in accordance with department procedures
  • Provide support and/or recommendations for process improvements to Managers as appropriate
  • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules.
  • Comply with CTC’s policies regarding the privacy of client information
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures

 

KNOWLEDGE & SKILLS:

  • Post-secondary education in Business Administration, Accounting and Finance, Commerce or a related field
  • A minimum of 3 years’ experience within the financial services industry
  • Proven track record of exceptional customer service capabilities
  • Strong understanding of registered products, including Self-Directed, their characteristics and related CRA rules
  • Sound knowledge of Self-Directed Mortgage, Mutual Fund Trusts, CCPC, and Mortgage Investment Corporation
  • Working knowledge of financial regulatory requirements on registered products, AML, and Compliance is an asset
  • Effective organizational and time management skills
  • Strong interpersonal skills
  • Strong written and verbal communication skills
  • Intermediate knowledge of Microsoft Word, Excel, PowerPoint applications and  Google Workspace.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Copywriter
Position description

MANDATE

Working as a member of a small, full-service marketing team, the Copywriter will work in a fast-paced and demanding environment. The Copywriter will assist in the development and implementation of the Company’s marketing communications initiatives across various platforms including print, digital, events, social media, and web.

ACCOUNTABILITIES:

  • Working closely with the Marketing team members and various business partners to gain a full understanding of the content needs.
  • Receiving and interpreting project briefs to develop and execute creative content.
  • Writing and editing clear and concise marketing communications materials across a wide variety of channels, including print, digital, web, email, events, sales support, social media, blogs, editorial, presentations, video, forms, and letters.
  • Driving the creation of original concepts that result in effective and compelling communications, leveraging research and other insights wherever applicable.
  • Developing and maintaining a clear and consistent brand voice across all touchpoints.
  • Proofreading and QA testing of materials for brand voice, accuracy, consistency, spelling, grammar, punctuation, syntax, usage, formatting, etc.
  • Revising copy based on feedback/direction.

KNOWLEDGE & SKILLS:

  • Post-secondary education required.
  • 3-5 years’ experience with copywriting in a marketing environment, either agency side or client side.
  • Knowledge of financial services industry preferred.
  • Adept in and adaptable to a variety of writing techniques, including creative, conceptual, product, technical and educational.
  • Proven experience of writing for a broad range of audiences, including B2B, B2C, internal, corporate and investors.
  • Solid understanding of Search Engine Optimization and other digital strategies.
  • Proficiency with social media channels as they relate to brand and customer communication.
  • Knowledge of Adobe Creative Cloud, especially Photoshop, Illustrator and InDesign, as well as other Google Workspace products.
  • Exceptional attention to detail.
  • Excellent interpersonal and presentation skills.
  • Good organizational and time-management skills.
  • Ability to work with internal and external partners in a professional manner.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. 

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Credit Quality Assurance Specialist
Position description

The Credit Quality Assurance Specialist is responsible for reviewing residential mortgages either in advance of funding or at maturity to confirm that the loans are assessed in a manner that is consistent with compliance, risk and credit management by ensuring full adherence to CTC’s policies, procedures, default insurer and regulatory requirements. This role will also participate in reviewing and approving residential mortgages for the bulk purchase and loan sale programs. The Credit Quality Assurance Specialist will foster an environment of support and guidance while maintaining oversight of the approval processes in an environment focused on operational and service excellence.

ACCOUNTABILITIES:

  • Foster a resilient workplace and culture that is aligned with the company’s core values of trust, integrity, collaboration and responsiveness.
  • Maintain a comprehensive understanding of CTC’s policies, procedures and regulatory requirements.
  • Maintain effective compliance, risk management and risk controls in the residential mortgages business portfolio, either in advance of funding or at maturity, by exercising consistent, objective and sound credit reviews in accordance with risk appetites, policies and procedures.
  • Ensure KYC, AML and EDD procedures and documentation are fully compliant.
  • Ensure approval decisions are in accordance with sound credit-granting principles and within designated lending limits.
  • Provide the tools, support and guidance that the underwriters and mortgage officers need to be successful.
  • Commit to the timely completion of file reviews in support of superior customer engagement to both borrowers and brokers.
  • Maintain key internal relationships with Residential Lending, Mortgage Retention, Credit Risk and Compliance.
  • Review appraisals to confirm the report meets policy standards.
  • Confirm that the property is suitable security for the loan under consideration.
  • Ensure notes adequately explain the basis of the lending recommendation.
  • Confirm accuracy of data inputs including loan types, security codes, exceptions and risk gradings.
  • Review mortgages in support of the bulk purchase and loan sale programs.
  • Review existing mortgages prior to maturity.
  • Provide constructive quality assurance and performance tracking statistics.
  • Identify policy and procedures gaps or updates.
  • Continuously identify best practice opportunities such as process improvements, policy & procedure changes, elimination of redundancies, system changes and/or reporting needs.
  • Participate in or lead various projects in support of business plan and/or best practice plan initiatives.

KNOWLEDGE & SKILLS:

  • Minimum 5+ years combined experience in an underwriting or credit manager role within a regulated, residential alternative lending environment.
  • Thorough knowledge of residential mortgage underwriting practices including property valuation reviews, income documentation requirements and supporting operational processes.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Strong working knowledge of KYC and AML/ATF required.
  • Sound analytical thinking, planning, prioritizing, and executing skills.
  • Experience in report preparation and presentation using Microsoft office applications.
  • Ability to work under pressure through fluctuating volume periods.
  • A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills.
  • Exceptional interpersonal skills and relationship building skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • Exceptional attention to detail and able to complete tasks with a high degree of accuracy.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Credit Risk Analyst
Position description

MANDATE:

Reporting to the Manager, Credit Risk, the Credit Risk Analyst will participate in all aspects of conducting a Quality Control (QC) program for residential mortgages. The primary goal of the QC program is to confirm that the loans are underwritten in a manner that is consistent with the policies and procedures approved by the VPMO and the Board of Directors. The CRA is responsible for identifying loans that are not written in compliance with OSFI Guideline B20 and related best business practices. The successful candidate will have proven abilities at the expert level in data analytical skills enabling them to identify emerging key risk indicators in funded loans The Credit Risk Analyst will develop and maintain a constructive relationship with the Residential Lending department to foster an environment of support and guidance while providing independent reporting as to the quality of the loans advanced.

ACCOUNTABILITIES:

Residential Mortgage Quality Control Reviews and Reporting

  • Complete monthly post funding QC reviews of residential loans funded and renewed in preceding month in accordance with written QC procedures
  • Provide written results of the QC to the Credit Managers, underwriters, mortgage officers and lending Managers on a monthly basis.
  • Evaluate loan data at the portfolio level to select loans to review from a risk-based approach.
  • Confirm accuracy of data inputs including loan types and security codes.
  • Oversee file remediation as required resulting from QC reviews
  • Recommend revisions to QC protocols as required
  • Assist in completing Bulk Purchase and Bulk sales QC reviews
  • Track all policy exceptions
  • Provide underwriters with ongoing guidance as to best practice approach in adhering to written procedures
  • Document/update procedures in the Independent Credit Procedure Manual.

Service provider monitoring

  • Maintain the Approved Service Providers Lists, Residential Lending for Mortgage Brokers and for Appraisers.
  • Manage the SP monitoring and DNU reports.
  • Conduct monitoring on providers names to the above lists

Best Business Practices

  • Develop a comprehensive understanding of CTC lending policies and regulatory requirements.
  • Assist in developing and delivering training tools and resources for the residential underwriting teams.
  • Recommend policy and procedure changes in keeping with best business practices in a regulatory environment.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Actively adhere to all AML/ATF and KYC regulatory requirements
  • Pro-actively identify actual and potential violations of, any internal policies and procedures.
  • Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS:

  • Minimum 5+ years’ experience in a Quality Control capacity within a residential mortgage lending environment
  • Strong demonstrated analytical and logical thinking
  • Thorough knowledge of residential mortgage underwriting practices including Guideline B20, income documentation standards and supporting operational processes
  • Experience in risk management including portfolio monitoring and reporting
  • Strong working knowledge of KYC and AML/ATF required
  • Experience in report preparation and presentation using G Suite and Microsoft office applications
  • Ability to multitask and to work under pressure
  • Exceptional interpersonal skills
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills
  • Exceptional attention to detail

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Digital Specialist
Position description

MANDATE:

Working as a member of a small, full-service marketing team, the Digital Specialist will work in a fast-paced and demanding environment. The Digital Specialist will assist in the development and implementation of the Company’s digital marketing activities, communications, and initiatives across various platforms.

ACCOUNTABILITIES:

  • Working closely with the Marketing team members and various business partners to gain a full understanding of the digital needs.
  • Receiving and interpreting project briefs to design, develop and manage a range of digital communications including regular emails, newsletters, event invites, web pages, landing pages, digital banners, video content, etc.
  • Owning and maintaining data, distribution lists, testing, tracking, analytics, metrics, and campaign reporting, and presenting recommendations to various business partners.
  • Leading all digital activities and initiatives on behalf of the Marketing team, as well as building strong working relationships with our counterparts at Questrade Financial Group.
  • Managing relationships with digital solutions and vendors in regards to selection, budgeting, and quality control.
  • Maintaining a clear and consistent brand identity across all touchpoints.

KNOWLEDGE & SKILLS:

  • Post-secondary education required.
  • 3-5 years’ hands-on experience with digital products and solutions in a marketing context, either agency side or client-side.
  • Knowledge of the financial services industry preferred.
  • Expert proficiency with a wide range of digital platforms, especially Pardot, Salesforce, WordPress, Qualtrics, Eventbrite, Adobe Creative Cloud, Google Analytics, and Google Workspace applications.
  • Proven experience in marketing automation, HTML, SEO, SEM, UX/UI design, animation, video editing, etc.
  • Highly adept in data management, as well as testing, tracking, and analysis.
  • Strong background in delivering digital solutions for a broad range of audiences, including B2B, B2C, internal, corporate, and investors.
  • Curious and innovative nature, with exceptional attention to detail.
  • Excellent interpersonal and presentation skills.
  • Good organizational and time-management skills.
  • Ability to work with internal and external partners in a professional manner.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Graphic Designer
Position description

MANDATE:

Working as a member of a small, full-service marketing team, the Graphic Designer will work in a fast-paced and demanding environment. The Graphic Designer will assist in the development and implementation of the Company’s marketing communications initiatives across various platforms including print, digital, events, social media, and web.

ACCOUNTABILITIES:

  • Working closely with the Marketing team members and various business partners to gain a full understanding of the design needs.
  • Receiving and interpreting project briefs to develop, execute and produce creative communications.
  • Art directing, designing, and producing marketing materials across a wide variety of channels, including print, digital, web, email, events, sales support, promotional items, social media, blogs, editorial, presentations, video, forms, and letters.
  • Driving the creation of original concepts that result in effective and compelling communications, leveraging research and other insights wherever applicable.
  • Developing and maintaining a clear and consistent brand visual identity across all touchpoints.
  • Sourcing of images and maintenance of asset libraries.
  • Revising layouts based on feedback/direction.
  • Managing production vendors in relation to selection, cost estimation, and quality control.

KNOWLEDGE & SKILLS:

  • Post-secondary education required.
  • 3-5 years’ experience with design and production in a marketing environment, either agency side or client-side.
  • Knowledge of the financial services industry preferred.
  • Adept in and adaptable to designing for a variety of situations, including creative, conceptual, product, technical and educational.
  • Proven experience in designing for a broad range of audiences, including B2B, B2C, internal, corporate, and investors.
  • Expert proficiency with Adobe Creative Cloud, especially Photoshop, Illustrator, and InDesign, as well as other Google Workspace products.
  • Exceptional attention to detail.
  • Excellent interpersonal and presentation skills.
  • Good organizational and time-management skills.
  • Ability to work with internal and external partners in a professional manner.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Manager, Compliance Programs
Position description

MANDATE:

Community Trust Company (CTC) is a member of the Questrade Group of Companies, currently includes Questrade Inc., Questrade Wealth Management Inc., QuestEnterprise and CTC. Reporting to the Deputy Chief Compliance Officer, the Manager, Compliance Programs will drive enhancements to the policies, procedures and frameworks supporting the Regulatory Compliance Management (RCM) program to ensure that Community Trust Company (CTC) and the digital bank under application are compliant with all applicable regulatory requirements and industry codes of conduct. The incumbent will also guide project teams with the implementation of banking products and services from a compliance perspective. The incumbent will be the SME in the interpretation of regulatory requirements from Bank Act, TLCA, PIPEDA as well as guidelines from OSFI, FINTRAC, CDIC, FCAC and other agencies as they relate to the company’s operating activities.

ACCOUNTABILITIES:

  • Monitors relevant laws, regulations and industry best practices; assists in the development and implementation of compliance policies and procedures.
  • Review and update regulatory compliance requirements applicable to banks in all relevant policies and procedures.
  • Provides key inputs to the annual compliance plan and ad hoc compliance initiatives to mitigate emerging risks and continuously evolve the organization’s compliance program.
  • Develops, executes and reports on compliance testing on key controls.
  • Develops and delivers compliance training on AML, privacy, and consumer protection in collaboration with the QuestEnterprise compliance team.
  • Conducts research and provides compliance advice to business partners on their processes and projects as required.
  • Assist in the preparation of reports to the Board and its committees with regards to regulatory compliance matters.
  • Facilitates regulatory exams and internal audits through material preparation, process walkthrough and action plan tracking

KNOWLEDGE & SKILLS:

  • A university degree in business, accounting, law or related fields.
  • Minimum 7 years of experience in the financial services industry with progressive responsibilities in compliance, audit, or internal control functions.
  • A deep understanding of bank or trust and loan company regulations, proven ability to interpret the regulatory requirements and translate them into compliance activity tailored to banking products and processes.
  • Strong verbal and written communication skills that illustrate the importance of compliance and how best to achieve it in accordance with the business objectives, suitable for Senior Management and Board reporting.
  • Ability to gather, analyze, document and present large volumes of information in a succinct and organized manner.
  • Ability to collaborate with all internal and external stakeholders (management, auditors, regulators).
  • High proficiency in Microsoft Office (Word, Excel, and PowerPoint)

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Manager, Mortgage Advisory (Alt-A Lending)
Position description

MANDATE:

The Manager, Mortgage Advisory (Alt-A Lending) is responsible for leading a team of  Mortgage Advisors (Alt-A Lending)  in an environment focused on service, and operational excellence. The position plays an important role in delivering a best class level of service.  This role is responsible for team development and ensuring goals are met which, in turn, successfully contributes to the overall corporate results.

ACCOUNTABILITIES:

Business Operations

  • Provide the effective leadership, oversight, tools and support that the Mortgage Advisor (Alt-A)need to be successful with the day-to-day operations.
  • Work in collaboration with the team to closely manage the various communication channels that CTC broker partners use.
  • Support broker partners by delivering a superior level of service.
  • Responsible for consistent adherence to predetermined SLA’s.
  • Together with the Internal and External Business Development teams, provide guidance and support to broker partners.
  • Coordinate and work with the Originations team to ensure applications are completed and fulfilled within SLA.  This may include document and application follow-ups, client welcome calls, broker follow-ups, etc
  • Successfully contribute to the Residential Lending results, ensuring that growth and profitability targets are being met.
  • Together with the Director, develop and implement strategies for growth and profit maximizing opportunities.
  • Develop and strengthen a network of mortgage broker relationships.
  • Manage escalations from Mortgage Advisors (Alt-A Lending)& Broker partners and act as point of contact  when necessary.
  • Maintain up to date knowledge of the competition, industry trends and market conditions.
  • Ensure that all records are stored and retained to meet Company standards.
  • Provide effective complaint resolutions as per complaint handling process.
  • Lead the resources and support for the Community Trust Broker Portal.
  • Continuously identify and execute best practice process improvements, eliminate redundancies and identify system and/or reporting needs.
  • Through coaching and oversight, promotes a strong risk culture by ensuring that the effective implementation of regulatory policies and procedures are embedded in the performance assessment of all staff.
  • Support the Director National Sales in leading the Service Delivery framework.

Managerial Leadership

  • Champion and emanate our mission: WE CARE deeply about helping Canadians and each other.
  • Foster a resilient workplace and culture that is aligned with Community Trust’s vision and values
  • Inspire and motivate direct reports to do their best; provide creative thought leadership while also listening, engaging others to participate and promoting innovation across the organization.
  • Lead by example by performing at high levels across all competencies.
  • Effectively manage performance, including the establishment of clear goals and expectations, coach team members with candid and regular feedback.
  • Effectively manage talent, including careful assessments and evaluations of team members, hold effective career conversations, determine optimal training and recruit and develop a talented and diverse team.
  • Optimize teamwork by articulating how team members work collaboratively to fulfill program, department and corporate objectives while consistently make time for team building and development.
  • Manage Volumes and assign tasks to accomplish goals within predetermined Service Level Agreements (SLA).
  • Contribute to the operational excellence of the team by recommending process and policy improvements to Director, National Sales

KNOWLEDGE & SKILLS:

  • Minimum of 5 years progressive experience in residential lending, preferably alternative lending.
  • Minimum 2 years management experience in the finance industry.
  • University degree in business, economics or related field is preferred.
  • Established reputation and well respected in the residential mortgage industry.
  • Solid leadership skills, with a focus on mentoring and motivating an employee base of professionals.
  • Strong interpersonal and relationship building skills.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Knowledge of personnel policies, practices, and procedures.
  • Strong attention to detail and able to complete tasks with a high degree of accuracy.
  • High level of integrity, confidentially, and accountability.
  • Sound analytical thinking, planning, prioritizing, and executing skills.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Strong focus on service excellence.
  • Solid written and verbal business communication skills.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Manager, Mortgage Advisory (Prime Lending)
Position description

MANDATE:

The Manager, Mortgage Advisory is responsible for leading a team of Mortgage Advisors and Mortgage Officers in an environment focused on service and operational excellence. The position plays an important role in the compliance, risk and credit management of the business by ensuring full adherence to QT / CTC’s policies, procedures and regulatory requirements. This role is responsible for team development and ensuring goals are met which, in turn, successfully contributes to the overall corporate results

 

ACCOUNTABILITIES:

Managerial Leadership

  • Champion and emanate our mission: WE CARE deeply about helping Canadians and each other.
  • Foster a resilient workplace and culture that is aligned with QFG’s vision and values
  • Inspire and motivate direct reports to do their best; provide creative thought leadership while also listening, engaging others to participate and promoting innovation across the organization.
  • Lead by example by performing at high levels across all competencies.
  • Effectively manage performance, including the establishment of clear goals and expectations, coach team members with candid and regular feedback.
  • Effectively manage talent, including careful assessments and evaluations of team members, hold effective career conversations, determine optimal training and recruit and develop a talented and diverse team.
  • Optimize teamwork by articulating how team members work collaboratively to fulfill program, department and corporate objectives while consistently make time for team building and development.

Business Operations

  • Provide the effective leadership, oversight, tools and support that the Mortgage Advisors and Mortgage Officers need to be successful with the day-to-day operations.
  • Work in collaboration with the team to closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
  • Responsible for consistent adherence to predetermined Service Level Agreements.
  • Together with the internal and external business partners, support effective compliance, risk management and risk controls in the origination of the residential mortgage business portfolio by ensuring processes and procedures and document gathering aligns with risk appetite and regulations
  • Conduct analysis on declined and cancelled deals to identify trends and recommend solutions to minimize lost opportunities.
  • Successfully contribute to the Mortgage Advisory department results, ensuring that growth and profitability targets are being met.
  • Together with the Director, develop and implement strategies for growth and profit maximizing opportunities.
  • Develop and strengthen team member’s ability to build relationships with clients and internal and external business partners
  • Manage escalations from clients and act as point of contact when necessary.
  • Maintain up to date knowledge of the competition, industry trends and market conditions.
  • Provide effective complaint resolutions as per complaint handling process.
  • Continuously identify and execute best practice process improvements, eliminate redundancies and identify system and/or reporting needs.
  • Ensures, through effective oversight, the proper implementation of policies, procedures and controls pertaining to Residential Mortgage Lending, Anti-Money Laundering, Know Your Client, Privacy, Complaints Handling and Regulatory Compliance Management, as required by regulations.
  • Through coaching and oversight, promotes a strong risk culture by ensuring that the effective implementation of regulatory policies and procedures are embedded in the performance assessment of all staff.

 

KNOWLEDGE & SKILLS:

  • Minimum of 5 years progressive experience in residential lending.
  • Preferred 2 years management experience in the finance industry.
  • University degree in business, economics or related field, is preferred.
  • Established reputation and well respected in the residential mortgage industry.
  • Solid leadership skills, with a focus on mentoring and motivating an employee base of professionals.
  • Strong interpersonal and relationship building skills.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Knowledge of personnel policies, practices, and procedures.
  • Strong attention to detail and able to complete tasks with a high degree of accuracy.
  • High level of integrity, confidentially, and accountability.
  • Sound analytical thinking, planning, prioritizing, and executing skills.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Strong knowledge G Suite, as well as Microsoft applications (including Word, Excel and Power Point) familiarity with the internet and related applications as tools for conducting research.
  • Strong focus on service excellence.
  • Solid written and verbal business communication skills.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Mortgage Advisor (Alt-A Lending)
Position description

*Please note that this position has the ability to work remotely if the successful candidate is located in British Columbia or Ontario.*

MANDATE:

Reporting to the Manager, Mortgage Advisory (Alt-A Lending), thet Partner Experience Officer (“PEO”) is responsible for managing existing partner and broker relationships through being responsive, educated, and attentive to client needs, ultimately improving partner experience. The PEO will be required to provide support to Broker partners as it relates to residential mortgages. . The PEO will respond to multiple communication channels (Email, Call, Portal, Chat, etc) to ensure partners receive timely turnaround and effective resolution management. PEO’s will respond to and action service related inquiries, and triage other inquiries and related items. The PEO will also uncover and identify other opportunities to cross sellCTC and related products.

ACCOUNTABILITIES:

Business Operations

  • Provide exceptional service focusing on the broker experience to build meaningful relationships.
  • Communicate professionally and effectively, both verbally and written with partners and brokers regarding Residential mortgage accounts.
  • Be fluent and knowledgeable with all accounts including cross-selling opportunities.
  • Collaborate with the Residential Underwriting teams to ensure broker and partner requests are actioned as required.
  • Conduct outbound/inbound calls and case management to support the Residential Underwriting teams. This can include application follow-ups, documentation follow-ups and other calls as required.
  • Meet annual performance targets as established by the Director, National Sales.
  • Fact-find effectively to establish the brokers needs and future aspirations.
  •  Embrace company values and promote them effectively alongside the Community Trust brand.
  • Maintain knowledge of the financial services industry, competition, trends and market conditions.
  • Monitor and action emails in the department’s email inbox within the established service standards.
  • Provide support and/or recommendations for process improvements to Managers, as appropriate.
  • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules.
  • Comply with CTC’s policies regarding the privacy of information.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.
  • Support other team functions, as necessary.

 

KNOWLEDGE & SKILLS:

  • Minimum of 2 years progressive experience in residential lending, preferably alternative lending.
  • Minimum 1 years in Business development or financial sales
  • University degree in business, economics or related field preferred.
  • Customer service experience and strong focus on service excellence.
  • Strong interpersonal and relationship building skills.
  • Strong attention to detail and able to complete tasks with a high degree of accuracy.
  • High level of integrity, confidentially, and accountability.
  • Sound analytical thinking, planning, prioritizing, and executing skills.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Solid written and verbal business communication skills.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Mortgage Funding Specialist
Position Description

MANDATE:

Reporting to the Manager, Mortgage Funding, the Mortgage Funding Specialist is responsible for the settlement and delivery of all advances of mortgage loan funding for all products and business lines including Residential Lending and Investment Services. The Mortgage Funding Specialist will provide support and funding services to the Residential Lending and Investment Services Departments and will contribute to the success of the department in achieving their goals while remaining focused on operational excellence, compliance and delivery of superior customer service.

ACCOUNTABILITIES:

  • Collaborate with the Residential Lending team to ensure that deals close efficiently, and on time to achieve department targets
  • Collect and review all pertinent documents received from the solicitor, agent, broker or investor for IGO/NIGO to ensure documents meet all requirements and outstanding conditions and files are complete.
  • Follow up with FCT and/or Solicitor for all required information.
  • Collaborate with the originations team to resolve outstanding conditions.
  • Direct entry loan origination of private and syndicated mortgages.
  • Process all transactions within the established service level agreement.
  • Issue advance cheques or submit SWIFT Payment requests to solicitors with accuracy.
  • Responsible for all post funding due diligence, including ensuring file is complete, brokers/agents are paid and Advance, Welcome and Property Tax letters are sent on a timely basis.
  • Respond promptly and collaboratively to resolve any system and accounting issues as identified by finance.
  • Establish and maintain key relationships with external business partners, such as solicitors, brokers, and 3rd parties.
  • Respond to and/or investigate all internal and external client inquiries within the department service standards
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet CTC standards.
  • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

 

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience in mortgage funding, law office, financial services, or a related role.
  • Post-Secondary Education preferred.
  • Sound understanding of registered products including Self-Directed, Private and Syndicated Mortgages
  • Working knowledge of financial regulatory requirements on registered products, AML, and Compliance is an asset
  • Demonstrates effective organizational and time management skills.
  • Demonstrates interpersonal and relationship building skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Intermediate knowledge of Microsoft Word, Excel, Power Point and Outlook
  • Detail oriented with an acute attention to accuracy.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Mortgage Officer
Position Description

*A flexible work environment with the ability to work from home or in the office*

MANDATE:

The Mortgage Officer is responsible for successfully supporting overall portfolio growth in an environment focused on operational and service excellence. This role will work with the Residential Mortgage Underwriters to review residential mortgage applications, verify that file and system data is complete, conditions are fulfilled and targets are met all while adhering to service standards and building exceptional third party relationships.

ACCOUNTABILITIES:

  • Manage, compile and organize mortgage application information for mortgage loans in accordance with policy and procedures to create a complete package for credit approval.
  • Conduct regular follow-ups with mortgage brokers and clients to collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment.
  • Conduct client interviews in accordance with Know-Your-Client legislation and customer service requirements.
  • Instruct files to FCT and work together with Residential Funding to ensure timely closings. Respond to inquiries in a timely manner to meet service standards and foster positive relationships.
  • Ensure mortgage statuses are accurate and communicated appropriately.
  • Work in collaboration with the Underwriting and Funding teams to ensure targets are being met.
  • Learn the company’s business practices, organizational structure and general policies and procedures.
  • Ensure accurate record keeping – both electronic and paper based, and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience
  • Post-Secondary Education preferred
  • Demonstrates interpersonal and relationship building skills
  • Demonstrates strong negotiation and sales skills
  • Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Solid written and verbal business communication skills.
  • Exceptional analytical skills and a keen eye for detail.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Mortgage Retention Specialist
Position description

*A flexible work environment with the ability to work from home or in the office*

MANDATE:

Reporting to the Manager, Mortgage Retention, the Mortgage Retention Specialist is responsible for managing and completing all aspects of residential mortgage retention and reducing payouts for Ontario and Western Canada. This role is responsible for maximizing revenue opportunities and successfully contributing to the overall retention targets in an environment focused on operational and service excellence.

ACCOUNTABILITIES:

  • Responsible for maintaining key relationships and providing best in class service to all internal and external customers, 3rd parties, brokers, solicitors, investors, and partners.
  • Responsible for assisting with the completion of residential mortgage retention activities negotiating with borrowers, maximizing revenue opportunities, and successfully contributing to the overall retention targets.
  • Handle all inquiries for mortgage information statements, conducting mortgage file reviews when necessary.
  • Review mortgage files where a breach of covenant has been identified and recommend course of action.
  • Contact customers in response to payout requests in an attempt to retain the mortgage.
  • Manage, compile and organize application information for direct customer mortgage loans in accordance with policy and procedures to create a complete package for credit approval.
  • Conduct regular follow-ups with mortgage customers to collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment.
  • Issue mortgage commitments for direct customer loans with appropriate conditions and follow up for sign back.
  • Instruct files to FCT and work together with Residential Funding to ensure timely closings.
  • Responsible for responding to inquiries in a timely manner, actively contacting existing customers, build relationships, promote longer terms and identify cross-selling opportunities.
  • Maintain up to date knowledge of competitors and market conditions.
  • Identify and recommend process improvement initiatives and opportunities.
  • Responsible for testing and assessing new enhancements.
  • Prepare timely reports for review.
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS:

  • Minimum of 2 years’ experience in customer service within the mortgage industry.
  • Experience with residential retention or underwriting is preferred.
  • Experience across various areas of residential mortgage administration and/or servicing is an asset.
  • Post-Secondary Education is preferred.
  • Demonstrates strong, sound negotiation and sales skills.
  • Demonstrates interpersonal and relationship-building skills.
  • Demonstrates effective organizational and time management skills.
  • Solid written and verbal business communication skills.
  • Working knowledge of Google Workspace
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Detail-oriented with an acute attention to accuracy.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. 

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Quality Coach (Questrade)
Position description

MANDATE:

The purpose of the Quality Coach is to improve the quality of service and selling effectiveness delivered by telephone, email and live chat to both clients and Brokers The Quality Coach works closely with the Mortgage Operations and Investment Services departments to establish quality standards and performance benchmarks for contact agents. They monitor customer interactions for quality, provide coaching and feedback to individual agents and prepare quality reports and recommendations for presentation to team Supervisors and Managers. In addition, the Quality Coach conducts bi-weekly team quality meetings, and delivers training to new and existing agents

ACCOUNTABILITIES:

  • Identify client interaction Quality criteria specific to each of Community Trusts Company’s (CTC) communication channels: Telephone, Live chat, e-mail
    Update and review quality service standards and performance benchmarks for each criterion
    Monitor client interactions on each communication channel
    Regularly collate, analyze and present client feedback to supervisors and managers
    Document quality performance results and provide balanced feedback to individual agents
    Prepare and present quality performance reports to managers (individual, team, department, etc.)
    Evaluate and compare performance results and trends with standards, controls and procedures
    Create customized coaching and development plans for agents according to individual performance levels
    Make recommendations to managers for continued service quality improvement
    Develop and deliver soft skills training to new employees, emphasizing CTC’s quality first standard and service benchmarks
    Deliver periodic workshops and seminars relative to service quality
    Remain current on client expectations as they relate to sales and service
    Monitor industry trends and best practices for improvement opportunities
    Develop, update and maintain all relevant training material for the Residential Lending team.
    Assist client facing departments with understanding and implementing a standardized CTC’s quality format (if requested)
    Assist with special projects and other duties as assigned

KNOWLEDGE & SKILLS:

  • 1 year of Client Services or Sales experience
  • Consistently meets quality and productivity benchmarks
  • Advanced knowledge of Excel
  • Strong benchmarking, reporting and presentation skills

Personal attributes ideal for the role:

  • Excellent communication skills including the ability to provide meaningful feedback and present professional reports well developed interpersonal skills
  • Results driven
  • Commitment to continual learning.

Professional Development Recommendations:

  • Coaching Skills Development Job Description
  • Training Delivery Skills Development

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Registered Account Administrator
Position Description

MANDATE:

This role is responsible for the daily administration of registered accounts including RRSP, RRIF, TFSA, RDSP, and Locked – In products, consistent with Community Trust Company’s policies and procedures. This role is responsible for responding to internal and external client inquiries, provides support to the Team Leader, Investment Services, and contributes to the overall department targets while remaining focused on operational excellence and delivery of superior customer service engagement. This role reports directly to the Manager, Administration, Investment Services and administratively to the Team Leader, Investment Services.

 

ACCOUNTABILITIES:

  • Provide exceptional customer service with the opening and ongoing administration of CTC’s Classic and Self-Directed registered accounts, including on-line account access/service
  • Review of all documents received for accuracy and completeness prior to processing
  • Process all client requested financial and non-financial transactions in accordance with CTC’s corporate and department policies and procedures
  • Respond to and/or investigate all internal and external client inquiries within the department service standards
  • Effectively on-board new Agents/Brokers/Partners including Mortgage Investment Corporations, Mutual Fund Trusts, & Small Businesses in accordance with department policies and procedures
  •  Process and deliver client communications including welcome letters, statement of accounts, etc. for all registered investment products
  • Contribute to effective and accurate client reporting through the issuing of official Tax forms and reconciliation of withholding taxes
  • Maintain accurate electronic recordkeeping of client accounts in accordance with department procedures
  • Provide support to Team Leader and Manager as required
  • Provide recommendations for process improvements to Team Leader and/or Manager as appropriate
  • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules
  • Comply with CTC’s policies regarding the privacy of client information
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures

 

KNOWLEDGE & SKILLS:

  • Post-secondary education in Business Administration, Accounting and Finance, Commerce or a related field
  • A minimum of 2 years’ experience within the financial services industry
  • Sound understanding of CRA rules on registered products and their characteristics is an asset
  • Strong knowledge of Self-Directed registered products
  • Working knowledge of financial regulatory requirements on registered products, AML, and Compliance is an asset
  • Effective organizational and time management skills
  • Strong interpersonal skills
  • Strong written and verbal communication skills
  • Intermediate knowledge of Microsoft Word, Excel and Power Point applications and Outlook

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. 

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Residential Mortgage Underwriter (Toronto)
Position Description

Mandate

The Residential Mortgage Underwriter is responsible for successfully contributing to overall portfolio growth and for maximizing profitability in an environment focused on operational and service excellence. This role is responsible for determining the credit worthiness of customers based on established lending criteria, exception management and pricing determinations all while meeting performance targets, ensuring adherence to service standards and building exceptional third party relationships.

Accountabilities

  • Successfully contribute to the Residential Lending results, ensuring growth and profitability targets are being met.
    Develop a network of mortgage brokers and respond to inquiries in a timely manner to meet service standards and foster positive relationships.
    Maintain knowledge of Community Trust residential mortgage underwriting policies, procedures and products.
    Negotiate, structure and evaluate received mortgage applications according to internal policies.
    Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating with rationale to support recommendation where appropriate.
    Issue mortgage commitments with appropriate conditions and follow up with mortgage brokers for sign back.
    Work in collaboration with the Mortgage Officer to closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
    Provide the highest level of internal and external customer service.
    Participate in business development activities, tradeshows and presentations as required.
    Maintain up to date knowledge of the competition, industry trends and market conditions.
    Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
    Identify continuous improvement opportunities.
    Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
    Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
    Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

Qualifications Required

  • Minimum of 2 years related experience in alternative lending.
  • Post-Secondary Education preferred.
  • Demonstrates interpersonal and relationship building skills.
  • Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Demonstrates strong negotiation and sales skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Demonstrates effective organizational and time management skills.
  • Solid written and verbal business communication skills.
  • Exceptional analytical skills and a keen eye for detail.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Vancouver)
Risk Analyst
Senior Property Valuation Specialist
Residential Mortgage Underwriter (Vancouver)
Position description

MANDATE:

The Residential Mortgage Underwriter is responsible for successfully contributing to overall portfolio growth and maximizing profitability in an environment focused on operational and service excellence. This role is responsible for determining the credit worthiness of customers based on established lending criteria, exception management and pricing determinations all while meeting performance targets, ensuring adherence to service standards and building exceptional third-party relationships.

ACCOUNTABILITIES:

  • Successfully contribute to the Residential Lending results, ensuring service, growth and profitability targets are being met.
  • Respond to inquiries in a timely manner to meet service standards and foster positive mortgage broker relationships.
  • Maintain knowledge of residential mortgage underwriting policies, procedures and products.
  • Negotiate, structure and evaluate mortgage applications according to internal policies.
  • Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating with rationale to support recommendation where appropriate.
  • Issue mortgage commitments with appropriate conditions and follow up with mortgage brokers for sign back.
  • Closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
  • Provide the highest level of internal and external customer service.
  • Participate in business development activities, tradeshows and presentations as required.
  • Maintain up to date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience in residential origination, particularly Alternate Lending.
  • Post-Secondary Education preferred.
  • Demonstrates interpersonal and relationship building skills.
  • Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Demonstrates strong negotiation and sales skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Demonstrates effective organizational and time management skills.
  • Solid written and verbal business communication skills.
  • Exceptional analytical skills and a keen eye for detail.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Risk Analyst
Senior Property Valuation Specialist
Risk Analyst
Position Description

MANDATE:

Reporting to the Director, Risk Management, the Risk Analyst will have a significant level of involvement in all areas of Enterprise Risk Management (“ERM”), credit risk, and reporting at Community Trust Company (“CTC”) and Questrade Financial Group (“QFG”). The Risk Analyst will work closely with members of the Risk Management team and other internal business units to develop, enhance, report, and monitor Key Risk Indicators, Stress Testing, Credit Risk monitoring, and other ERM, Operational Risk Management, and Credit Risk related work as required.

ACCOUNTABILITIES:

  • Prepare risk reports for Senior Management, the Board, and Regulators by using Excel, Google Sheets, and Power Bi.
  • Streamline reporting through the use of tools such as Power Bi and Google Sheets.
  • Execute, enhance, and develop monthly and quarterly stress tests.
  • Seek out opportunities for improvement in current reports and tools.
  • Participate in the ongoing enhancements of the ERM Program.
  • Maintain a detailed database of Risk framework-related information to allow for effective Risk trending, monitoring, and mitigation.
  • Document and monitor Business Impact Assessments.
  • Determine general business trends and analysis tools for tracking various risk metrics.
  • Other duties and ad-hoc risk analysis as assigned.

KNOWLEDGE & SKILLS:

  • Post-secondary degree required in a business or related field.
  • Experience in monitoring/reporting on risk appetite, risk tolerance, and risk framework-related items.
  • Expert working knowledge of Microsoft Excel, VBA, Sheets, and experience working with Google Workspace.
  • Basic working knowledge of Power Bi
  • Basic working knowledge of SQL, Tableau, Power Query, and/or Python preferred, but not required.
  • 1+ years of experience in a risk management role within the financial services industry.
  • Effective communication skills (written and verbal).
  • Knowledge of the mortgage industry and/or lending operations.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Property Valuation Specialist
Senior Property Valuation Specialist
Position description

MANDATE:

The Senior Property Valuation Specialist is responsible for leading, developing and managing property valuations across all operations, and operating regions, at Community Trust Company (“CTC”). The Senior Property Valuation Specialist will maintain oversight of the approval processes, property valuation methods and third-party service providers in a rapidly growing, agile, fin-tech Enterprise focused on service and operational excellence. The Senior Property Valuation Specialist is a member of CTC’s Lending Area Committee.

ACCOUNTABILITIES:

  • Foster, and lead by example, a culture that is aligned with the company’s IQTECH values of Innovative, Curious & Optimistic, Team Oriented, Entrepreneurial & Agile, Customer Centric and Honest with Integrity.
  • Review property valuations (including full appraisals, AVMs and inspections) to confirm the report and property is suitable for the loan under consideration.
  • Ensure notes adequately explain the basis of the property valuation review, decision, cautionary findings, criticalities and risk mitigations, if any.
  • Commit to the timely completion of valuation reviews, adhering to prescribed service level agreements.
  • Educate and inform staff regarding property valuation assessments through training and day to day interactions.
  • Maintain and develop key internal and external relationships at all seniority levels.
  • Oversee the approved third-party property valuation service providers list including the onboarding of new and the maintenance of existing providers. Conduct necessary provider due diligence to ensure prudent work practices and compliance with CTC requirements.
  • Provide subject matter expertise (“SME”) throughout service provider assessment and selection process.
  • Monitor real estate market conditions, industry and external environments for emerging trends and activities that might impact lending areas and make necessary recommendations to management.
  • Monitor emerging trends in valuation methodologies and make necessary recommendations to management.
  • Maintain a comprehensive understanding of policies, procedures, insurer and regulatory requirements.
  • Continuously identify best practice opportunities such as process improvements, policy & procedure changes, elimination of redundancies, superior tools or methods, system changes and/or reporting needs.
  • Participate and/or lead projects in support of best practice plan initiatives pertaining to property valuations.

KNOWLEDGE & SKILLS:

  • Minimum 10+ years combined experience in property valuations across Canada.
  • Appraisal Institute of Canada designation, an asset.
  • Thorough knowledge of property valuation methodologies, techniques, and review practices.
  • Solid acumen to identify the characteristics, attributes and risk factors associated with various property types.
  • Strong working knowledge of KYC and AML/ATF required.
  • Sound analytical thinking, planning, prioritizing, and executing skills.
  • Experience in report preparation and presentation.
  • Ability to work under pressure through fluctuating volume periods.
  • Exceptional interpersonal skills and relationship building skills.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • Exceptional attention to detail and able to complete tasks with a high degree of accuracy.
  • Experience with Salesforce, Power BI and Google applications is an asset.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Development Manager
Client Services Specialist
Copywriter
Credit Quality Assurance Specialist
Credit Risk Analyst
Digital Specialist
Graphic Designer
Manager, Compliance Programs
Manager, Mortgage Advisory (Alt-A Lending)
Manager, Mortgage Advisory (Prime Lending)
Mortgage Advisor (Alt-A Lending)
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Quality Coach (Questrade)
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Risk Analyst