Skip to main content
Smiling employee looking at colleague

Careers

Our continued success depends on our people.

At Community Trust, you’ll discover a workplace that’s built to support you and the growth of your career. A fast-paced, growing, niche financial institution, we offer a collegial and friendly environment – one that promotes collaboration throughout the organization. We take pride in the foundation of our diverse culture, which is deeply rooted in core values that reflect a commitment to each other and the people we serve. Guided by a well-respected leadership team, Community Trust takes pride in being a flexible alternative to larger, traditional financial institutions since 1975.

When you join Community Trust, you’re joining a Company that takes pride in showing its employees that their expertise is valued. We work as a team, so you’ll be sure to have a group of like-minded co-workers who will be right there to help, challenge and motivate you. You will be encouraged to share your great ideas while discovering opportunities for self-development and continuous learning.

Our Merit

Our team is committed to keeping employees engaged, inspired, driven and appreciated. But don’t just take our word for it. Check out what other people think Community Trust is doing well:

Canada’s Best Employer for Recent Graduates

Canada’s Top Small & Medium Employers

Current Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Account Manager, Investment Services
Position Description

MANDATE:

Reporting to the AVP Operations Investment Services, the Account Manager is responsible for activities that support the growth and management of the Investment Services portfolio of accounts and assets through the onboarding of new partners, the development and effective execution of a sound retention program, diligent follow up of sales leads and referrals and through the development and strengthening of existing partner relationships. This role will focus on service excellence and will significantly contribute to ongoing improvements to the level of customer service delivered. As champions of customer service excellence, this role will contribute and impact enhancing the client experience with each interaction with Community Trust, thus contributing to the overall success of the department.

 

ACCOUNTABILITIES:

  • Follow up on all sales leads referred to by CTC’s Internal and External Business Development Managers and Client Services Specialists
  • Identify and develop new leads from internal sources
  • Support all business development initiatives organized by the department
  • On board all new Issuers referred by internal and external Business Development Managers in accordance with department policies and procedures
  • Provide an information procedure review with all newly on boarded Issuers, Syndicators, Lawyers & Mortgage brokers / agents as required
  • Conduct timely annual reviews for all on boarded Issuers and manage their statuses accordingly
  • Follow up on all inactive on boarded Issuers and partners
  • Effectively manage the relationships of all on boarded Syndicators including escalations as they arise
  • Develop a Retention Program, execute effectively and re-evaluate its effectiveness regularly
  • Follow up on all pending Transfers Out and Transfers In
  • Provide exceptional customer service to partners and clients with respect to inquiries and escalations
  • Manage special partner/client department projects
  • Be knowledgeable of CTC’s full suite of registered account plan types, including Classic and Self-Directed accounts
  • Communicate professionally and effectively, both verbally and written with partners and clients on CTC’s suite of products
  • Be fluent and knowledgeable of all investment options offered by CTC to registered account holders
  • Collect and provide effective hand-off for all documents required to complete back-office client account processing of financial and non-financial transactions
  • Provide support to the Client Services Specialist team with client inquiries, inbound and outbound calls, incoming emails to the department’s email box within the established department service standards
  • Comply with CTC’s Client Identification policies and procedures
  • Assist clients with CTC’s Online Services
  • Maintain accurate electronic recordkeeping of client accounts in accordance with department procedures
  • Provide support and recommendations for process improvements to Managers as appropriate
  • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules
  • Comply with CTC’s policies with respect to the privacy of client information
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures

 

KNOWLEDGE & SKILLS:

  • Post-secondary education in Business Administration, Accounting and Finance, Commerce or a related field
  • A minimum of 3 years’ experience within the financial services industry
  • Proven track record of exceptional customer service capabilities
  • Strong understanding of registered products, including Self-Directed, their characteristics and related CRA rules
  • Sound knowledge of Self-Directed Private & Syndicated Mortgages, Mutual Fund Trusts, Mortgage Investment Corporation and other Exempt Market Products
  • Working knowledge of financial regulatory requirements of registered products, AML, and Compliance is an asset
  • Effective organizational and time management skills
  • Strong interpersonal skills
  • Strong written and verbal communication skills
  • Intermediate knowledge of Microsoft Word, Excel and Power Point applications, Outlook and Google Docs, Sheets and Slides

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. 

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Business Reporting Analyst
Position descri

MANDATE:

Reporting to the Director, Finance, the Business Reporting Analyst is an integral role in collection and analysis of data for management reporting; creating templates and financial models for business planning and budgeting; assisting with financial statement preparation; and maintaining detailed documentation around processes.

The Business Reporting Analyst will have an expert working knowledge of MS Excel, MS Access, and SQL to re-shape data collection and analysis.

 

ACCOUNTABILITIES:

Reporting & Analysis

  • Produce monthly and quarterly financial statements, business unit statements, and variance analysis in an accurate and timely manner.
  • Enhance variance analysis by working directly with business units and identifying key trends, building reconciliations, and explaining rationale for movement against goals and previous periods.
  • Build reconciliations for monthly deliverables to highlight reporting inaccuracy and areas for improvement.
  • Support development of annual budget and roll forward of quarterly forecasts.

Reporting Enhancements

  • Gather relevant data from respective business units and document business requirements.
  • Analyze key performance indicators and critical success factors with a view to integrate with weekly, monthly and quarterly reporting for senior-level executives and Board members.
  • Perform portfolio metrics data analysis for various business units and integrate with trend analysis.
  • Perform data analysis and ensure data quality and accuracy by building checks and reconciliations.
  • Utilize BI tools for creation of reports, scorecards, dashboards and other solutions (MS Excel, MS Access, Prospector, Portfolio Plus, etc.).
  • Create financial models for competitor analysis.
  • Work closely with Treasury to integrate spread analysis into financial reporting.

Database Creation

  • Create and maintain finance and operational metrics database which will be used to support management reporting and ad- hoc projects.
  • Document development and usage of database.
  • Work across business units to refine database and create customized reports.

Automation

  • Identify and implement ways to automate recurring reports and gradually phase out the use of manual reports.

Production Reporting Support

  • Troubleshoot and facilitate solutions to reporting issues.
  • Provide technical guidance and knowledge transfer to others in areas of acquired expertise.
  • Serve as a liaison and collaborate with operations, IT and other internal customers.

 

KNOWLEDGE & SKILLS:

  • Post-secondary education in Business Administration, Accounting and Finance, Commerce or a related field.
  • Expert MS Excel skills (VLOOKUP, MATCH, INDEX, PIVOT tables and charts, VBA editing, etc.) and Advance MS Access skills (create relational databases, generate automated reporting, adding controls and forms, linking to other MS applications, etc.).
  • Proficient with MS Word and PowerPoint.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Account Manager, Investment Services
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Client Servicing Specialist
Position Description

MANDATE:

The Client Servicing Specialist (“CSS”) is responsible for managing new and existing partner and client relationships through being responsive, educated, and attentive to client needs. The CSS will be required to liaise with the Mortgage Servicing Department to ensure that client needs are met through timely turnaround and effective resolution management. As champions of customer service excellence, the CSS will impact and contribute to enhancing the experience with each encounter with Community Trust, thus contributing to the overall success of the department.

 

ACCOUNTABILITIES:

  • Provide exceptional service to partners and customers with respect to inquiries and responses concerning CTC’s Residential and Commercial mortgage accounts.
  • Communicate professionally and effectively, both verbally and written with partners and clients regarding CTC’s Residential and Commercial mortgage accounts.
  • Be fluent and knowledgeable with all. accounts including cross-selling opportunities.
  • Collect and provide effective hand-off for all documents required to complete administrative requirements.
  • Respond to and/or investigate all internal and external client inquiries within the department service standards.
  • Respond to all inbound calls to the Mortgage Servicing Department within the established service standards.
  • Monitor and action emails into the department’s email box within the established service standards.
  • Process and deliver communications including, but not limited to, statement of accounts, and billing statements.
  • Responsible for maintaining and the organization of all electronic mortgage files.
  • Provide support and/or recommendations for process improvements to Managers, as appropriate.
  • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules.
  • Comply with CTC’s policies regarding the privacy of information.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

 

KNOWLEDGE & SKILLS:

  • Post-secondary education preferred.
  • Proven track record of exceptional customer service capabilities
  • Demonstrates effective organizational and time management skills
  • Demonstrates strong interpersonal and relationship building skills
  • Solid written and verbal business communication skills
  • Strong analytical skills
  • Detail oriented with an acute attention to accuracy

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Commercial Servicing Analyst
Position Description

MANDATE:

Reporting to the Director, Mortgage Servicing, the Commercial Servicing Analyst will be the key point of contact for all servicing matters relating to commercial loans held on behalf of investors including both conventional and Canada Mortgage Housing Corporation (CMHC) insured loans. The individual, with the assistance of the Mortgage Servicing team, will serve as a liaison between borrowers and investors to ensure appropriate loan management and delivery of documents and loan renewals, as necessary. CMHC loans held on behalf of investors will require additional administration wherein the individual will be required to complete annual credit reviews, property inspections, and ensure adherence to any specific requirements of the CMHC certificate.

This role will be responsible for co-ordinating and facilitating the credit review of loans being offered for inclusion in the Canada Mortgage Bond (CMB) program. This will require an audit and review of externally prepared credit presentations to confirm the appropriateness of the investment. The individual will also be responsible for the review and approval of post CMB funding requests and inquiries.

 

ACCOUNTABILTIES:

  • For commercial loans serviced by CTC, liaison between borrowers and investors to facilitate with the investor’s ability to review and renew loans. This includes collecting information from borrowers to be delivered to investors for the investor’s own analysis and adjudication as it may pertain to annual reviews, loan renewals or other matters.
  • Convey renewal terms (or other matters) as approved by the investors to borrowers and with a view to finalizing documentations, including renewal documents, on the investor’s behalf.
  • For CMHC loans serviced by CTC, liaison with borrowers and investors to ensure appropriate file administration, including completing annual reviews and property inspections, with special attention to ensuring property operations adhere to conditions of the CMHC certificate of insurance. This may include the administering of reserve accounts including the review of draw requests to ensure the use of funds is in accordance with CMHC requirements and conditions.
  • Review of all financial information received from the borrower’s, comparing to previous underwriting, to determine if any request for change to the mortgage is supported with back-up. If the loan is in the Special Handling Department, complete reports and provide input to reports, required by SHC.
  • Prepare and send monthly remittances to investors.
  • Complete annual reviews on loans within CTC’s portfolio.
  • Serve as the key point of contact in coordinating and completing full credit reviews and audits of potential investment pools being offered for inclusion in the CMB Program. CMB credit audits will include a review of externally prepared underwriting presentation and supporting documentation to ensure appropriate underwriting methodology and conclusions, with specific attention to confirm lending metrics align with both CMHC standards and CTC’s own internal lending policies.
  • Manage all post funding requests relating to loans held via the CMB Program, including the review and approval of undertaking fulfillment, as well as requests for consent to additional financing, assumptions and other items as may be required.

 

KNOWLEDGE & SKILLS:

  • 3-5 years of experience in commercial real estate lending with a focus on multi-family / CMHC underwriting.
  • A keen understanding of commercial credit and risk with demonstrated ability to issue sound judgment when reviewing and considering files.
  • A comprehensive understanding of valuation and underwriting methodology to facilitate annual reviews of CMHC loans being serviced by CTC, or any loans remaining on CTC’s book.
  • A firm understanding of CMHC requirements in relation to both the CMB program and the servicing and administration of CMHC insured loans.
  • Experience in commercial mortgage renewals including drafting renewal letter, refreshing AML, and legal documentation as may be required.
  • Intermediate knowledge of Microsoft Word, Excel and other related applications.
  • Strong analytical skills and a keen eye for detail.
  • Able to work with and handle multiple competing priorities to meet deadlines.
  • Able to recognize and appropriately handle sensitive and confidential personal information.
  • Demonstrated superior planning, organizational and time-management skills.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Internal Business Development Associate
Position Description

MANDATE:

Reporting to the Manager,Internal Business Development Associates, the Internal Business Development Associate is responsible for developing new business opportunities and achieving stated goals and objectives in support of the Residential Lending department. This role will be responsible for successfully contributing to the overall portfolio growth and maximizing profitability in an entrepreneurial environment focused on service and operational excellence. This role is results driven, competitive and exemplifies the spirit of a team player.

ACCOUNTIBILITIES:

  • Develop and execute effective business development strategies and successfully contribute to the department’s business plan through proactive calls management
  • Collaborate with the Investment Services BDM & Business Development Managers to leverage and maximize cross-departmental sales opportunities.
  • Partner with Residential Lending Operations team to support and service partners within assigned territories.
  • Analyze and identify opportunities using reports to support growth
  • Support Residential Lending Operations in following up on outstanding commitments.
  • Partner with non-assigned brokers and partners for escalations and problem resolution
  • Identify a list of potential broker and partner relationships and providing personal support to help improve and deepen the relationship.
  • Develop and foster broker and partner relationships while always maintaining the highest level of professionalism and service standards.
  • Balance strong problem solving and decision-making abilities while meeting performance targets and maintaining effective internal and external relationships.
  • Actively participate in business development events, tradeshows and presentations as required.
  • Together with the Marketing and Brand Management team, participate in the update of existing and creation of new broker communications including collateral materials, email content and innovative promotions.
  • Maintain up-to-date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience in alternative lending.
  • Post-Secondary Education preferred.
  • Proven track record in meeting and exceeding established sales targets.
  • Excellent presentation skills
  • Superior interpersonal and relationship building skills.
  • Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point) and familiarity with the internet and related applications as tools for conducting research.
  • Demonstrates strong negotiation, planning, organizational and time management skills
  • Solid written and verbal business communication skills.
  • Capable of handling multiple tasks and meeting stringent deadlines.
  • Tactful, diplomatic and politely persistent.
  • Results oriented and a high achiever.
  • Reliable, consistent and disciplined.
  • Highest level of integrity.
  • Self-motivated, confident and capable of working both independently and in a team environment.
  • Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
  • Establish and build on healthy working relationships with your team and peers.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Manager, Vendor and Change Management
Position Description

MANDATE:

Reporting to the Chief Risk Officer, the Manager, Vendor and Change Management will be responsible for numerous activities related to Vendor and Change Management. These activities will support Community Trust Company’s compliance with OSFI regulatory requirements outlines in guidelines B-10 and E-21.

ACCOUNTABILITIES:

Vendor/Outsourcing Related:

  • Managing and maintaining data integrity of third-party questionnaire responses (including contract information) throughout the Vendor Lifecycle
  • Create and complete management reports and related action items
  • Be responsible for ensuring vendor governance activities are occurring in line with policy requirement.
  • Coordinate and meet with vendors to conduct control testing and on-site reviews to determine vendor performance.
  • Onboarding / offboarding of vendors from a centralized VMC perspective.
  • Coordinate and meet with vendor relationship owners to complete annual reviews
  • Developing & demonstrating SME level knowledge on Outsourcing regulatory requirements
  • Provide training to a variety of internal stakeholders involved in the Vendor Management Process at CTC
  • Determine and implement appropriate process improvements required at CTC.
  • Maintain on-going list of third – party vendors arrangements to ensure tracking for (i) vendor concentration (ii) reliance on vendors for critical activities (iii) costs (iv) services
  • Sundry duties as assigned.

Change Management Related:

  • Assist in enhancing and managing CTC’s OSFI compliant Change Management Program.
  • Coordinate the completion of Project Risk Assessments, and Post Implementation reviews.
  • Develop, enhance, complete Change Management reporting to senior management.
  • Sundry duties as assigned.

KNOWLEDGE & SKILLS:

  • Minimum 1-2 years of Vendor/Change Management experience at OSFI regulated institution
  • Strong demonstrated analytical and logical thinking
  • Experience in vendor management
  • Strong working knowledge of OFSI regulations required
  • Ability to multitask and to work under pressure
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Mortgage Funding Specialist
Position Description

MANDATE:

Reporting to the Manager, Mortgage Funding, the Mortgage Funding Specialist is responsible for the settlement and delivery of all advances of mortgage loan funding for all products and business lines including Residential Lending and Investment Services. The Mortgage Funding Specialist will provide support and funding services to the Residential Lending and Investment Services Departments and will contribute to the success of the department in achieving their goals while remaining focused on operational excellence, compliance and delivery of superior customer service.

ACCOUNTABILITIES:

  • Collaborate with the Residential Lending team to ensure that deals close efficiently, and on time to achieve department targets
  • Collect and review all pertinent documents received from the solicitor, agent, broker or investor for IGO/NIGO to ensure documents meet all requirements and outstanding conditions and files are complete.
  • Follow up with FCT and/or Solicitor for all required information.
  • Collaborate with the originations team to resolve outstanding conditions.
  • Direct entry loan origination of private and syndicated mortgages.
  • Process all transactions within the established service level agreement.
  • Issue advance cheques or submit SWIFT Payment requests to solicitors with accuracy.
  • Responsible for all post funding due diligence, including ensuring file is complete, brokers/agents are paid and Advance, Welcome and Property Tax letters are sent on a timely basis.
  • Respond promptly and collaboratively to resolve any system and accounting issues as identified by finance.
  • Establish and maintain key relationships with external business partners, such as solicitors, brokers, and 3rd parties.
  • Respond to and/or investigate all internal and external client inquiries within the department service standards
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet CTC standards.
  • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

 

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience in mortgage funding, law office, financial services, or a related role.
  • Post-Secondary Education preferred.
  • Sound understanding of registered products including Self-Directed, Private and Syndicated Mortgages
  • Working knowledge of financial regulatory requirements on registered products, AML, and Compliance is an asset
  • Demonstrates effective organizational and time management skills.
  • Demonstrates interpersonal and relationship building skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Intermediate knowledge of Microsoft Word, Excel, Power Point and Outlook
  • Detail oriented with an acute attention to accuracy.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Mortgage Default Specialist
Position Description

MANDATE:

Reporting to the Manager, Mortgage Servicing, the Mortgage Default Specialist is responsible for initiating Community Trust Company’s (“CTC”) default process for residential and commercial mortgage loans in default and addressing self-directed private and syndicated mortgages in chronic arrears. The Mortgage Default Specialist is responsible for the follow up and collection of all unpaid and/or returned mortgage payments and resolution of all accounts in default. This role is responsible for responding to internal and external client inquiries and contributes to the success of the department achieving their goals while remaining focused on operational excellence, compliance and delivery of superior customer service.

ACCOUNTABILITIES:

  • Initiate the default process starting with the negotiation of payment arrangements and settlements, and ensuring agreements are fulfilled.
  • Recommend appropriate enforcement action to management and/or the Special Handling Committee
  • Responsible for the completion of all specific loans provision analysis, including the recommendation of reserves or provisions.
  • Provide clear direction to property managers for properties in possession, to ensure an expeditious sale.
  • Process any manual ad-hoc mortgage payments in response to collected default payments as required.
  • Reconcile and balance all collected mortgage payments daily.
  • Prepare reporting of loans in default, monitored loans, properties in possession and accounts in chronic arrears due to pending legal action
  • Process all transactions with a high degree of accuracy within the established service level agreement and in accordance with CTC’s corporate and department policies and procedures
  • Respond to and/or investigate all internal and external client inquiries within the department service standards.
  • Maintain accurate electronic record keeping of client accounts in accordance with department procedures.
  • Provide recommendations for process improvements to Manager, Mortgage Servicing as appropriate.
  • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures
  • Provide support to the Manager, Mortgage Servicing as required.

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience in mortgage administration and/or servicing and/or collections within the financial services industry or a related role.
  • Post-Secondary Education preferred.
  • Experienced in Commercial funding, an asset.
  • Working knowledge of financial regulatory requirements on registered products, AML, and Compliance is an asset
  • Demonstrates effective organizational and time management skills.
  • Demonstrates interpersonal and relationship building skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Intermediate knowledge of Microsoft Word, Excel, Power Point and Outlook.
  • Detail oriented with an acute attention to accuracy.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Mortgage Officer
Position Description

MANDATE:

The Mortgage Officer is responsible for successfully supporting overall portfolio growth in an environment focused on operational and service excellence. This role will work with the Residential Mortgage Underwriters to review residential mortgage applications, verify that file and system data is complete, conditions are fulfilled and targets are met all while adhering to service standards and building exceptional third party relationships.

 

ACCOUNTABILITIES:

  • Manage, compile and organize mortgage application information for mortgage loans in accordance with policy and procedures to create a complete package for credit approval.
  • Conduct regular follow-ups with mortgage brokers and clients to collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment.
  • Conduct client interviews in accordance with Know-Your-Client legislation and customer service requirements.
  • Instruct files to FCT and work together with Residential Funding to ensure timely closings. Respond to inquiries in a timely manner to meet service standards and foster positive relationships.
  • Ensure mortgage statuses are accurate and communicated appropriately.
  • Work in collaboration with the Underwriting and Funding teams to ensure targets are being met.
  • Learn the company’s business practices, organizational structure and general policies and procedures.
  • Ensure accurate record keeping – both electronic and paper based, and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

 

 

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience
  • Post-Secondary Education preferred
  • Demonstrates interpersonal and relationship building skills
  • Demonstrates strong negotiation and sales skills
  • Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Solid written and verbal business communication skills.
  • Exceptional analytical skills and a keen eye for detail.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Mortgage Retention Specialist
Position Description

MANDATE:

The Mortgage Retention Specialist is responsible for managing and completing all aspects of residential mortgage retention including the analysis of renewals, underwriting direct customer applications and reducing payouts for Ontario and Western Canada. This role is responsible for maximizing revenue opportunities and successfully contributing to the overall retention targets in an environment focused on operational and service excellence.

 

ACCOUNTABILITIES:

  • Responsible for maintaining key relationships and providing best in class service to all internal and external customers, 3rd parties, brokers, solicitors, investors and partners.
  • Responsible for assisting with the completion of residential mortgage retention activities including the analysis of renewals and underwriting direct customer applications, negotiating with borrowers, maximizing revenue opportunities and successfully contributing to the overall retention targets.
  • Renew mortgages for Investors/Partners.
  • Handle all enquiries for mortgage information statements, conducting mortgage file reviews when necessary.
  • Review mortgage files where a breach of covenant has been identified and recommend course of action.
  • Contact customers in response to payout requests in an attempt to retain the mortgage.
  • Manage, compile and organize application information for direct customer mortgage loans in accordance with policy and procedures to create a complete package for credit approval.
  • Conduct regular follow-ups with mortgage customers to collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment.
  • Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits and Corporate Standards, escalating where appropriate
  • Issue mortgage commitments for direct customer loans with appropriate conditions and follow up for sign back.
  • Instruct files to FCT and work together with Residential Funding to ensure timely closings.
  • Responsible for responding to inquiries in a timely manner, actively contacting existing customers, to build relationships, promote longer terms and identify cross selling opportunities.
  • Maintain up to date knowledge of competitors and market conditions.
  • Conduct an annual review on all HELOC’s and action as necessary.
  • Identify and recommend process improvement initiatives and opportunities.
  • Responsible for testing and assessing new enhancements.
  • Prepare timely reports for review.
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

 

KNOWLEDGE & SKILLS:

  • Minimum of 2 years’ experience in customer service within the mortgage industry.
  • Experience with residential retention or underwriting is preferred.
  • Experience across various areas of residential mortgage administration and/or servicing is an asset.
  • Post-Secondary Education is preferred.
  • Demonstrates strong, sound negotiation and sales skills.
  • Demonstrates interpersonal and relationship building skills.
  • Demonstrates effective organizational and time management skills.
  • Demonstrates interpersonal and relationship building skills.
  • Solid written and verbal business communication skills.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point).
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Detail oriented with an acute attention to accuracy.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. 

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Mortgage Servicing Specialist
Position Description

MANDATE:

This role is responsible for providing best in class service and support to both internal and external clients, third (3rd) party servicers or investors and successfully contributing to the overall servicing targets in an environment focused on operational and service excellence.

ACCOUNTABILITIES:

  • Responsible for maintaining key relationships and providing best in class service to all 3rd parties, investors, brokers and partners.
  • Ensure remittances are posted promptly and liaise with third (3rd) party servicing companies to reconcile all out of order loan payments.
  • Remittances are prepared and sent to all 3rd parties and investors in the agreed upon timelines set out in service agreements
  • Responsible for reviewing system service packs, testing and assessing new enhancements.
  • Perform cash management (bank reconciliations, wire transfers, cash balances, etc.) and liaise with Finance and Treasury to ensure general ledger transactions are accurate for all serviced loans.
  • Prepare and distribute the outstanding checklist reports.
  • Responsible for preparing and producing information statements.
  • Process manual payments as required.
  • Respond to and process all payment frequency &/or date changes.
  • Respond to customer inquiries in a timely manner.
  • Provide back up support for timely remittance of interim, final and supplemental tax installments to all municipalities. Review mortgage tax accounts, ensuring sufficient funds are available and action as necessary.
  • Responsible for the production and distribution of the commercial annual review and maturity reports, together with related correspondence letters.
  • Responsible for maintaining and the organization of all electronic mortgage files
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company requirements.
  • Identify continuous improvement opportunities.
  • Assist with the ongoing maintenance and updating of related procedures.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience.
  • Post-Secondary Education preferred.
  • Demonstrates effective organizational and time management skills.
  • Demonstrates good interpersonal and relationship building skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Detail oriented with an acute attention to accuracy.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. 

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
National Sales Coordinator
Position Description

MANDATE:

Reporting to the Director, National Sales, the National Sales Coordinator will support the Director, National Sales, and the National Sales team in administrative and sales functions for the Residential Lending portfolio. The goal of the National Sales Coordinator is to support the Director National Sales and the National Business Development Team to fulfil department objectives which in turn, will support corporate goals.

 

ACCOUNTIBILITIES:

  • Support the Director, National Sales through calendar and activity management and other administrative support.
  • Manage the Broker/Partner onboarding portal and actively track Broker/Partner assignments within established service standards.
  • Administrator Broker/Partner status program.
  • Prepare and edit professional presentations (Sales meetings, broker feedbacks, etc.)
  • Partner with the Events and Marketing team on ad hoc assignments.
  • Maintain on-going Sales Reporting and Volume Bonus Reporting.
  • Assist in the preparation & review of sales collateral & material.
  • Partner with Business Development Managers and Internal Business Development Associates as required.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Identify continuous improvement opportunities.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS 

  • Post-Secondary Education preferred.
  • Excellent presentation skills.
  • Experience using Salesforce is an asset.
  • Superior interpersonal and relationship building skills.
  • Strong knowledge of business software including G Suite and Microsoft office.
  • Solid written and verbal business communication skills.
  • Capable of handling multiple tasks and meeting stringent deadlines.
  • Self-motivated, confident and capable of working both independently and in a team environment.
  • Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
  • Establish and build on healthy working relationships with your team and peers.

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Processing Officer, Mortgage Servicing
Position Description

MANDATE:

The Processing Officer (“PO”) is responsible for supporting the residential lending team to provide operational and service excellence. The role is accountable for managing documentation flow to ensure clients needs are met through timely turnaround. As a champion of customer service excellence, the PO will impact and contribute to enhancing the client experience with each encounter with Community Trust, thus contributing to the overall success of the department.

ACCOUNTABILITIES:

  • Manage a department e-mail inbox with respect to mortgage related documentation and inquiries within established service standards.
  • Document labelling, sorting, and indexing as per department requirements.
  • Collect and provide effective hand-offs for all documents required to complete customer or partner requirements.
  • Review mortgage documentation to ensure each document is complete and accurate based on Community Trust’s requirements.
  • Complete daily data entry requirements.
  • Be fluent and knowledgeable with all processes and procedures.
  • Communicate with internal contacts to ensure service level standards are met and foster positive relationships
  • Ensure accurate record keeping – both electronic and paper based and to ensure service levels are all recorded are stored.

·      Identify continuous improvement opportunities.

  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE AND SKILLS:

  • Post-secondary education preferred.
  • Proven track record of exceptional customer service capabilities
  • Demonstrates effective organizational and time management skills
  • Demonstrates strong interpersonal and relationship building skills
  • Solid written and verbal business communication skills
  • Strong analytical skills
  • Detail oriented with an acute attention to accuracy

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. 

Candidates selected for an interview will be contacted directly. If you require accommodation during any part of the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Quality Coach
Position Description

MANDATE:

The purpose of the Quality Coach is to improve the quality of service and selling effectiveness delivered by telephone, email and live chat to both clients and Brokers The Quality Coach works closely with the Mortgage Operations and Investment Services departments to establish quality standards and performance benchmarks for contact agents. They monitor customer interactions for quality, provide coaching and feedback to individual agents and prepare quality reports and recommendations for presentation to team Supervisors and Managers. In addition, the Quality Coach conducts bi-weekly team quality meetings, and delivers training to new and existing agents

ACCOUNTABILITIES:

  • Identify client interaction Quality criteria specific to each of Community Trusts Company’s (CTC) communication channels: Telephone, Live chat, e-mail
  • Update and review quality service standards and performance benchmarks for each criterion
  • Monitor client interactions on each communication channel
  • Regularly collate, analyze and present client feedback to supervisors and managers
  • Document quality performance results and provide balanced feedback to individual agents
  • Prepare and present quality performance reports to managers (individual, team, department, etc.)
  • Evaluate and compare performance results and trends with standards, controls and procedures
  • Create customized coaching and development plans for agents according to individual performance levels
  • Make recommendations to managers for continued service quality improvement
  • Develop and deliver soft skills training to new employees, emphasizing CTC’s quality first standard and service benchmarks
  • Deliver periodic workshops and seminars relative to service quality
  • Remain current on client expectations as they relate to sales and service
  • Monitor industry trends and best practices for improvement opportunities
  • Develop, update and maintain all relevant training material for the Residential Lending team.
  • Assist client facing departments with understanding and implementing a standardized CTC’s quality format (if requested)
  • Assist with special projects and other duties as assigned

KNOWLEDGE & SKILLS:

  • 1 year of Client Services or Sales experience
  • Consistently meets quality and productivity benchmarks
  • Advanced knowledge of Excel
  • Strong benchmarking, reporting and presentation skills

Personal attributes ideal for the role:

  • Excellent communication skills including the ability to provide meaningful feedback and present professional reports well developed interpersonal skills
  • results driven
  • commitment to continual learning.

Professional Development Recommendations:

  • Coaching Skills Development Job Description
  • Training Delivery Skills Development

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. 

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Registered Account Administrator
Position Description

MANDATE:

This role is responsible for the daily administration of registered accounts including RRSP, RRIF, TFSA, RDSP, and Locked – In products, consistent with Community Trust Company’s policies and procedures. This role is responsible for responding to internal and external client inquiries, provides support to the Team Leader, Investment Services, and contributes to the overall department targets while remaining focused on operational excellence and delivery of superior customer service engagement. This role reports directly to the Manager, Administration, Investment Services and administratively to the Team Leader, Investment Services.

 

ACCOUNTABILITIES:

  • Provide exceptional customer service with the opening and ongoing administration of CTC’s Classic and Self-Directed registered accounts, including on-line account access/service
  • Review of all documents received for accuracy and completeness prior to processing
  • Process all client requested financial and non-financial transactions in accordance with CTC’s corporate and department policies and procedures
  • Respond to and/or investigate all internal and external client inquiries within the department service standards
  • Effectively on-board new Agents/Brokers/Partners including Mortgage Investment Corporations, Mutual Fund Trusts, & Small Businesses in accordance with department policies and procedures
  •  Process and deliver client communications including welcome letters, statement of accounts, etc. for all registered investment products
  • Contribute to effective and accurate client reporting through the issuing of official Tax forms and reconciliation of withholding taxes
  • Maintain accurate electronic recordkeeping of client accounts in accordance with department procedures
  • Provide support to Team Leader and Manager as required
  • Provide recommendations for process improvements to Team Leader and/or Manager as appropriate
  • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules
  • Comply with CTC’s policies regarding the privacy of client information
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures

 

KNOWLEDGE & SKILLS:

  • Post-secondary education in Business Administration, Accounting and Finance, Commerce or a related field
  • A minimum of 2 years’ experience within the financial services industry
  • Sound understanding of CRA rules on registered products and their characteristics is an asset
  • Strong knowledge of Self-Directed registered products
  • Working knowledge of financial regulatory requirements on registered products, AML, and Compliance is an asset
  • Effective organizational and time management skills
  • Strong interpersonal skills
  • Strong written and verbal communication skills
  • Intermediate knowledge of Microsoft Word, Excel and Power Point applications and Outlook

We invite you to apply easily through your LinkedIn account by clicking the link below:

At Questrade Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. 

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Residential Mortgage Underwriter (Mississauga)
Position Description

Mandate

The Residential Mortgage Underwriter is responsible for successfully contributing to overall portfolio growth and for maximizing profitability in an environment focused on operational and service excellence. This role is responsible for determining the credit worthiness of customers based on established lending criteria, exception management and pricing determinations all while meeting performance targets, ensuring adherence to service standards and building exceptional third party relationships.

Accountabilities

  • Successfully contribute to the Residential Mortgage results, ensuring growth and profitability targets are being met.
  • Develop a network of mortgage brokers and respond to inquiries in a timely manner to meet service standards and foster positive relationships.
  • Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating where appropriate.
  • Issue mortgage commitments with appropriate conditions and follow up with mortgage brokers for sign back.
  • Work in collaboration with the Mortgage Officer to closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
  • Participate in business development activities, tradeshows and presentations as required.
  • Maintain up to date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based, and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

Qualifications Required

  • Minimum of 2 years related experience in alternative lending.
  • Post-Secondary Education preferred.
  • Demonstrates interpersonal and relationship building skills.
  • Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Demonstrates strong negotiation and sales skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Demonstrates effective organizational and time management skills.
  • Solid written and verbal business communication skills.
  • Exceptional analytical skills and a keen eye for detail.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Residential Mortgage Underwriter (Toronto)
Position Description

Mandate

The Residential Mortgage Underwriter is responsible for successfully contributing to overall portfolio growth and for maximizing profitability in an environment focused on operational and service excellence. This role is responsible for determining the credit worthiness of customers based on established lending criteria, exception management and pricing determinations all while meeting performance targets, ensuring adherence to service standards and building exceptional third party relationships.

Accountabilities

  • Successfully contribute to the Residential Lending results, ensuring growth and profitability targets are being met.
    Develop a network of mortgage brokers and respond to inquiries in a timely manner to meet service standards and foster positive relationships.
    Maintain knowledge of Community Trust residential mortgage underwriting policies, procedures and products.
    Negotiate, structure and evaluate received mortgage applications according to internal policies.
    Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating with rationale to support recommendation where appropriate.
    Issue mortgage commitments with appropriate conditions and follow up with mortgage brokers for sign back.
    Work in collaboration with the Mortgage Officer to closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
    Provide the highest level of internal and external customer service.
    Participate in business development activities, tradeshows and presentations as required.
    Maintain up to date knowledge of the competition, industry trends and market conditions.
    Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
    Identify continuous improvement opportunities.
    Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
    Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
    Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

Qualifications Required

  • Minimum of 2 years related experience in alternative lending.
  • Post-Secondary Education preferred.
  • Demonstrates interpersonal and relationship building skills.
  • Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Demonstrates strong negotiation and sales skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Demonstrates effective organizational and time management skills.
  • Solid written and verbal business communication skills.
  • Exceptional analytical skills and a keen eye for detail.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Vancouver)
Senior Legal Counsel (Questrade)
Residential Mortgage Underwriter (Vancouver)
Residential Mortgage Underwriter (Vancouver)

MANDATE:

The Residential Mortgage Underwriter is responsible for successfully contributing to overall portfolio growth and maximizing profitability in an environment focused on operational and service excellence. This role is responsible for determining the credit worthiness of customers based on established lending criteria, exception management and pricing determinations all while meeting performance targets, ensuring adherence to service standards and building exceptional third-party relationships.

ACCOUNTABILITIES:

  • Successfully contribute to the Residential Lending results, ensuring service, growth and profitability targets are being met.
  • Respond to inquiries in a timely manner to meet service standards and foster positive mortgage broker relationships.
  • Maintain knowledge of residential mortgage underwriting policies, procedures and products.
  • Negotiate, structure and evaluate mortgage applications according to internal policies.
  • Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating with rationale to support recommendation where appropriate.
  • Issue mortgage commitments with appropriate conditions and follow up with mortgage brokers for sign back.
  • Closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
  • Provide the highest level of internal and external customer service.
  • Participate in business development activities, tradeshows and presentations as required.
  • Maintain up to date knowledge of the competition, industry trends and market conditions.
  • Ensure accurate record keeping – both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
  • Identify continuous improvement opportunities.
  • Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
  • Pro-actively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
  • Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.

KNOWLEDGE & SKILLS:

  • Minimum of 2 years related experience in residential origination, particularly Alternate Lending.
  • Post-Secondary Education preferred.
  • Demonstrates interpersonal and relationship building skills.
  • Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
  • Strong knowledge of Microsoft applications (including Word, Excel and Power Point)
  • Demonstrates strong negotiation and sales skills.
  • Solid written and verbal business communication skills.
  • Strong analytical skills.
  • Demonstrates effective organizational and time management skills.
  • Solid written and verbal business communication skills.
  • Exceptional analytical skills and a keen eye for detail.

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Senior Legal Counsel (Questrade)
Senior Legal Counsel (Questrade)
Position Description

We’re looking for our next Senior Legal Counsel. Could It Be You?  

Questrade is seeking a driven, ambitious legal professional that demonstrates sound judgment and solid business acumen with a pragmatic and solution-oriented approach to law. Should have legal experience in banking, real estate, and financial services, as well as general corporate/commercial law and expertise in compliance-related matters. Must be responsive and resourceful.

Need more details? Keep reading…  

Responsibilities will include but not be limited to

  • Assessing and managing risk
  • Offering counsel on a variety of legal issue
  • Advising on legal implications or procedures for business development initiatives and strategy planning
  • Advising on contract status, legal risks, and the legal liabilities associated with different deals
  • Keeping up-to-date on changes to legislation, regulations, and relevant legal news
  • Researching and anticipating unique legal issues that could impact the company
  • Reviewing advertising and marketing materials to ensure that they are in compliance with legal requirements
  • Providing training to the company on legal topics

So are YOU our next Senior Legal Counsel? You are if…   

  • You hold a J.D. or LL.B, be licensed to practice law and a member in good standing in any jurisdiction in Canada
  • You have 3-10 years of legal experience in banking and/or mortgage related setting

We invite you to apply easily through your LinkedIn account by clicking the link below:

To apply via email, please send your resume and cover letter to careers@Communitytrust.ca.

Community Trust Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Other Opportunities
Account Manager, Investment Services
Business Reporting Analyst
Client Servicing Specialist
Commercial Servicing Analyst
Internal Business Development Associate
Manager, Vendor and Change Management
Mortgage Funding Specialist
Mortgage Default Specialist
Mortgage Officer
Mortgage Retention Specialist
Mortgage Servicing Specialist
National Sales Coordinator
Processing Officer, Mortgage Servicing
Quality Coach
Registered Account Administrator
Residential Mortgage Underwriter (Mississauga)
Residential Mortgage Underwriter (Toronto)
Residential Mortgage Underwriter (Vancouver)