Community Trust Company is committed to providing accessible customer service to people with disabilities. We will continue to provide a Customer Service Standard to customers with disabilities at the same level of quality and timeliness as others.
Information and Communications
Community Trust Company is committed to meeting the communication needs of people with disabilities.
- We will consult with people with disabilities to understand their information and communication needs.
- We will ensure existing feedback processes are accessible to people with disabilities upon request.
- We will ensure all publicly available information is made accessible upon request to customers and clients. We will also provide employees with disabilities with individualized emergency response information when necessary.
- We will ensure all websites and content conform to the Web Content Accessibility Guideline (WCAG) 2.0, Level AA by January 1, 2021.
Community Trust Company is committed to fair and accessible employment practices.
- When requested, Community Trust Company will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
- We will ensure the accessibility needs of employees with disabilities are recognized if Community Trust Company is using performance management, career development and redeployment processes.
- We will work to prevent and remove other accessibility barriers identified.
- We will continue to post on various job boards (LinkedIn, Company Website, Indeed, Monster) to reach a broader applicant pool.
Community Trust Company will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
Design of Public Spaces
Community Trust Company will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:
- Recreational trails/beach access routes
- Outdoor public eating areas like rest stops or picnic areas
- Outdoor play spaces, like playgrounds in provincial parks and local communities
- Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
- Accessible off-street parking
- Service-related elements like service counters, fixed queuing lines and waiting areas
In the event of a service disruption, we will notify the public of the service disruption and alternatives available.